The Customer Service Representative will be responsible for handling incoming calls from prospective guests, assisting with room reservations, and providing information about the hotel’s services, amenities, and facilities. The ideal candidate will have excellent communication skills, a customer-centric mindset, and a passion for delivering outstanding service. Key Responsibilities: Answer inbound calls from guests and potential customers regarding room availability, rates, and reservations. Assist guests with booking, modifying, or canceling room reservations. Provide detailed information about the hotel, including amenities, services, dining options, and local attractions. Address guest inquiries and concerns professionally and promptly. Accurately input reservation details into the booking system. Confirm and follow up on reservations via email or phone as needed. Ensure guest satisfaction by offering personalized service and resolving issues or complaints effectively. Perform other customer service-related duties as assigned. Qualifications: High school diploma or equivalent; additional qualifications in hospitality or customer service are a plus. Previous experience in a customer service or reservations role is preferred but not required. Excellent verbal and written communication skills in English, Hindi, Tamil. Friendly, positive, and professional demeanor. Proficient in Microsoft Office and basic computer applications. Familiarity with hotel reservation software (PMS) is an advantage. Availability to work flexible hours, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Schedule: Day shift Experience: Customer service: 2 years (Required) Language: English (Required) Work Location: In person
About Sarvakaya Timber Trails: Sarvakaya Timber Trails is a unique plantation resort in Yercaud, offering serene dome stays and immersive nature experiences. As part of our continued growth and commitment to guest satisfaction, we are seeking a dynamic Operations Manager to oversee daily resort functions and ensure a seamless guest experience. Key Responsibilities: Oversee and coordinate daily operations across departments – front office, housekeeping, F&B, maintenance, and guest services Ensure high standards of cleanliness, hospitality, and service are maintained throughout the property Supervise department heads and support them in team management and daily task execution Monitor guest satisfaction and handle escalations or special requests professionally Maintain operational budgets, control costs, and optimize resource usage Ensure smooth check-in/check-out process and coordination between departments Maintain vendor relationships and ensure timely procurement of supplies and services Prepare daily/weekly reports on occupancy, staff performance, and guest feedback Lead regular training sessions for staff to maintain quality and service standards Ensure all health, safety, and compliance regulations are met Key Requirements: Proven experience in resort or hotel operations management Strong leadership, communication, and team management skills Ability to handle crisis situations and guest concerns calmly and efficiently Good knowledge of hospitality software and reporting tools Fluency in English and Tamil Degree or diploma in hospitality/hotel management preferred Willingness to be based full-time in Yercaud and immerse in on-ground operations What We Offer: Competitive salary with performance incentives On-site accommodation and meals A nature-rich, collaborative work environment Opportunities to grow within the Sarvakaya brand Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Supplemental Pay: Quarterly bonus Yearly bonus Work Location: In person
Job Title: Social Media Executive Location: Mylapore, Chennai Employment Type: Full-time Experience Required: 1–3 years in social media and digital marketing About Us: Sarvakaya Resorts operates unique nature-based resorts in Yelagiri and Yercaud, known for their stunning valley views, dome stays, and tranquil forest settings. We are looking for a creative and proactive Social Media Executive to grow our online presence and engage potential guests through compelling storytelling and content. Key Responsibilities: Plan, create, and schedule engaging content (posts, reels, stories) across Instagram, Facebook & LinkedIn Regularly visit the resorts (as needed) to capture content – photos, videos, guest experiences Work with influencers and creators to drive brand visibility Run paid campaigns to promote offers, packages, and brand visibility Monitor analytics, respond to DMs/comments, and grow audience engagement Collaborate with the marketing team to brainstorm campaigns, seasonal promos, and contests Ensure consistency in brand voice and aesthetic across platforms Keep up with trends and adapt content strategies accordingly What We’re Looking For: 1–3 years of hands-on experience in managing social media pages (hospitality or travel preferred) Strong writing skills and creative visual sense Comfortable using tools like Canva, Instagram, Facebook Ads Manager, and scheduling platforms Knowledge of photography/videography basics is a plus Self-starter with the ability to work both independently and in a team Passion for travel, hospitality, and storytelling What We Offer: Competitive salary and growth opportunities A young, creative work culture with space for new ideas Stay and meals provided during resort visits Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Work Location: In person
Job Title: Reservation Assistant Location: Chennai (as applicable) Department: Reservations Employment Type: Full-time About the Role: The Reservation Assistant will be responsible for managing all backend reservation operations, ensuring that room inventories, rates, and bookings are accurately maintained across all platforms. This role involves close coordination with the Front Office and Sales teams to ensure smooth guest check-ins and accurate reporting, without handling direct guest calls. Key Responsibilities: Manage and update room availability, rates, and content across all OTA portals (Booking.com, MakeMyTrip, Goibibo, etc.). Process all bookings, modifications, and cancellations received through OTAs, email, or website. Coordinate with the Front Office team to ensure accurate room allotments and guest details. Maintain and update records in the Property Management System (PMS) . Prepare daily reservation reports, occupancy forecasts, and revenue summaries. Ensure rate parity and accuracy across all booking channels. Support the Sales & Marketing team in launching and managing online offers and promotions. Monitor booking trends and highlight anomalies or overbooking risks. Maintain accurate guest data and ensure confidentiality at all times. Liaise with the finance team for advance tracking, payment follow-ups, and reconciliation of OTA bookings. Qualifications & Skills: Bachelor’s degree or diploma in Hospitality, Tourism, or Business Management. 1–2 years of experience in hotel reservations or OTA backend management preferred (freshers with good computer skills may apply). Strong computer and Excel skills; familiarity with PMS and OTA extranets preferred. Detail-oriented with strong organizational and data management abilities. Ability to work independently and maintain accuracy under pressure. Excellent written communication and coordination skills. What We Offer: Competitive salary based on experience. Learning and growth opportunities within Sarvakaya Resorts. Supportive and collaborative work environment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Work Location: In person
Job Overview: We are seeking a detail-oriented and motivated Accounts Assistant to support our finance department. The successful candidate will work closely with our Senior Accountant and will receive comprehensive training to handle various accounting tasks, including bill processing, bank reconciliation, and client bill verification. This is an excellent opportunity for someone looking to grow their career in accounting within the hospitality industry. Key Responsibilities: Assist in the processing of invoices and bills. Conduct bank reconciliations and Gpay statements to ensure accuracy of financial records. Verify and reconcile client bills with reservation documentation. Assist in month-end and year-end closing processes. Prepare and submit financial reports as required. Respond to internal and external financial inquiries. Perform other accounting duties and administrative tasks as assigned. Qualifications: B. Com Degree or equivalent required; additional qualifications in Accounting or Finance are a plus. Previous experience in a similar role is preferred but not required. Basic understanding of accounting principles and practices. Proficiency in Microsoft Office, particularly Excel. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Education: Bachelor's (Required) Experience: Accounting: 1 year (Preferred) Tally: 1 year (Preferred) Work Location: In person
Job Title: Reservation Assistant Location: Chennai (as applicable) Department: Reservations Employment Type: Full-time About the Role: The Reservation Assistant will be responsible for managing all backend reservation operations, ensuring that room inventories, rates, and bookings are accurately maintained across all platforms. This role involves close coordination with the Front Office and Sales teams to ensure smooth guest check-ins and accurate reporting, without handling direct guest calls. Key Responsibilities: Manage and update room availability, rates, and content across all OTA portals (Booking.com, MakeMyTrip, Goibibo, etc.). Process all bookings, modifications, and cancellations received through OTAs, email, or website. Coordinate with the Front Office team to ensure accurate room allotments and guest details. Maintain and update records in the Property Management System (PMS) . Prepare daily reservation reports, occupancy forecasts, and revenue summaries. Ensure rate parity and accuracy across all booking channels. Support the Sales & Marketing team in launching and managing online offers and promotions. Monitor booking trends and highlight anomalies or overbooking risks. Maintain accurate guest data and ensure confidentiality at all times. Liaise with the finance team for advance tracking, payment follow-ups, and reconciliation of OTA bookings. Qualifications & Skills: Bachelor’s degree or diploma in Hospitality, Tourism, or Business Management. 1–2 years of experience in hotel reservations or OTA backend management preferred (freshers with good computer skills may apply). Strong computer and Excel skills; familiarity with PMS and OTA extranets preferred. Detail-oriented with strong organizational and data management abilities. Ability to work independently and maintain accuracy under pressure. Excellent written communication and coordination skills. What We Offer: Competitive salary based on experience. Learning and growth opportunities within Sarvakaya Resorts. Supportive and collaborative work environment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Work Location: In person
Job Title: Social Media Executive Location: Mylapore, Chennai Employment Type: Full-time Experience Required: 1–3 years in social media and digital marketing About Us: Sarvakaya Resorts operates unique nature-based resorts in Yelagiri and Yercaud, known for their stunning valley views, dome stays, and tranquil forest settings. We are looking for a creative and proactive Social Media Executive to grow our online presence and engage potential guests through compelling storytelling and content. Key Responsibilities: Plan, create, and schedule engaging content (posts, reels, stories) across Instagram, Facebook & LinkedIn Regularly visit the resorts (as needed) to capture content – photos, videos, guest experiences Work with influencers and creators to drive brand visibility Run paid campaigns to promote offers, packages, and brand visibility Monitor analytics, respond to DMs/comments, and grow audience engagement Collaborate with the marketing team to brainstorm campaigns, seasonal promos, and contests Ensure consistency in brand voice and aesthetic across platforms Keep up with trends and adapt content strategies accordingly What We’re Looking For: 1–3 years of hands-on experience in managing social media pages (hospitality or travel preferred) Strong writing skills and creative visual sense Comfortable using tools like Canva, Instagram, Facebook Ads Manager, and scheduling platforms Knowledge of photography/videography basics is a plus Self-starter with the ability to work both independently and in a team Passion for travel, hospitality, and storytelling What We Offer: Competitive salary and growth opportunities A young, creative work culture with space for new ideas Stay and meals provided during resort visits Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Work Location: In person
Job Overview: We are seeking a detail-oriented and motivated Accounts Assistant to support our finance department. The successful candidate will work closely with our Senior Accountant and will receive comprehensive training to handle various accounting tasks, including bill processing, bank reconciliation, and client bill verification. This is an excellent opportunity for someone looking to grow their career in accounting within the hospitality industry. Key Responsibilities: Assist in the processing of invoices and bills. Conduct bank reconciliations and Gpay statements to ensure accuracy of financial records. Verify and reconcile client bills with reservation documentation. Assist in month-end and year-end closing processes. Prepare and submit financial reports as required. Respond to internal and external financial inquiries. Perform other accounting duties and administrative tasks as assigned. Qualifications: B. Com Degree or equivalent required; additional qualifications in Accounting or Finance are a plus. Previous experience in a similar role is preferred but not required. Basic understanding of accounting principles and practices. Proficiency in Microsoft Office, particularly Excel. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Education: Bachelor's (Required) Experience: Accounting: 1 year (Preferred) Tally: 1 year (Preferred) Work Location: In person
Job Title: Front Office Manager Location: Sarvakaya Hill Resort, Yelagiri Employment Type: Full-time Experience Required: 4+ years in front office operations, with at least 1–2 years in a supervisory or managerial role About Sarvakaya Hill Resort: Our focus is on delivering memorable guest experiences rooted in warmth, comfort, and personalized attention. We are looking for a professional Front Office Manager to lead our reception and guest services team and ensure smooth day-to-day operations. Key Responsibilities: Oversee all front office operations including check-in/check-out, reservations, and guest inquiries Manage and train front office staff to deliver warm and efficient service Handle guest issues, feedback, and special requests with promptness and professionalism Ensure accurate billing, room allocation, and compliance with reservation policies Coordinate with housekeeping, maintenance, and F&B teams to ensure guest satisfaction Maintain records of occupancy, revenue, and guest preferences Monitor performance of front office staff and implement training and improvement plans Maintain up-to-date knowledge of room availability, offers, and resort services Prepare duty rosters and manage shift scheduling Uphold resort policies and ensure all guest interactions reflect our hospitality standards Key Requirements: Experience in front office or guest service operations in a resort or hotel environment Leadership and team management skills Excellent communication, problem-solving, and interpersonal abilities Familiarity with hotel property management systems (PMS) preferred Ability to remain calm under pressure and resolve guest concerns effectively Fluency in English; knowledge of Tamil or regional languages is a plus Degree/diploma in hospitality or hotel management preferred Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Paid time off Language: English and Tamil (Required) Work Location: In person