Front Office Manager

Job Title: Front Office Manager
Location: Sarvakaya Hill Resort, Yelagiri
Employment Type: Full-time
Experience Required: 4+ years in front office operations, with at least 1–2 years in a supervisory or managerial role

About Sarvakaya Hill Resort:

Our focus is on delivering memorable guest experiences rooted in warmth, comfort, and personalized attention. We are looking for a professional Front Office Manager to lead our reception and guest services team and ensure smooth day-to-day operations.

Key Responsibilities:

• Oversee all front office operations including check-in/check-out, reservations, and guest inquiries
• Manage and train front office staff to deliver warm and efficient service
• Handle guest issues, feedback, and special requests with promptness and professionalism
• Ensure accurate billing, room allocation, and compliance with reservation policies
• Coordinate with housekeeping, maintenance, and F&B teams to ensure guest satisfaction
• Maintain records of occupancy, revenue, and guest preferences
• Monitor performance of front office staff and implement training and improvement plans
• Maintain up-to-date knowledge of room availability, offers, and resort services
• Prepare duty rosters and manage shift scheduling
• Uphold resort policies and ensure all guest interactions reflect our hospitality standards

Key Requirements:

• Experience in front office or guest service operations in a resort or hotel environment
• Leadership and team management skills
• Excellent communication, problem-solving, and interpersonal abilities
• Familiarity with hotel property management systems (PMS) preferred
• Ability to remain calm under pressure and resolve guest concerns effectively
• Fluency in English; knowledge of Tamil or regional languages is a plus
• Degree/diploma in hospitality or hotel management preferred

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid time off

Language:

• English and Tamil (Required)

Work Location: In person