Hotel Manager

The Hotel Manager, is responsible for overseeing all daily operations of this centrally located, budget-friendly business hotel. The manager ensures high standards of guest service, operational efficiency, and staff performance, while maintaining the welcoming, family-oriented, and business-friendly atmosphere that Hotel Raviraj is known for.

Key Responsibilities

• Supervise and coordinate activities of all hotel departments, including front desk, housekeeping, food & beverage, maintenance, and conference facilities.
• Oversee guest relations, ensuring prompt, courteous, and personalized service to all guests, addressing complaints and special requests efficiently.
• Manage budgets, monitor financial performance, control costs, and optimize revenue through effective sales and marketing strategies.
• Recruit, train, and evaluate staff, fostering a cooperative and service-oriented team culture.
• Plan and organize accommodation, catering, and event services, ensuring smooth execution of business meetings, conferences, and family functions.
• Maintain compliance with health, safety, and licensing regulations, conducting regular property inspections and implementing necessary improvements.
• Collaborate with suppliers, travel agents, and local businesses to enhance guest experience and hotel offerings.
• Uphold the hotel's reputation for cleanliness, safety, and value, as reflected in guest feedback and reviews.

Qualifications and Skills

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Minimum 5 years of experience in hotel management or a similar leadership role.
• Strong understanding of hotel operations, customer service excellence, and hospitality best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in budgeting, financial management, and use of hotel management software is a plus.
• Ability to troubleshoot operational issues and make effective decisions under pressure.
• Fluency in English; knowledge of Marathi or Hindi is an advantage.
• MS Office

Personal Attributes

• Approachable, detail-oriented, and proactive in problem-solving.
• Passionate about delivering exceptional guest experiences and upholding the hotel’s values of hospitality and service.

Reporting

• Reports directly to the hotel owner or management team, and works closely with department heads to achieve operational and financial targets.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid sick time
• Paid time off

Application Question(s):

• Expected Salary

Experience:

• Leadership: 3 years (Required)

Location:

• Pune, Maharashtra (Required)

Work Location: In person