Job Description: Rooms Division Executive Hotel Raviraj, Pune Overview The Rooms Division Executive at Hotel Raviraj, Pune, will be responsible for managing the overall operations concerning Guest Services, Front Office, Housekeeping, and related areas to ensure guest satisfaction and operational efficiency. This role includes supervising departmental staff, optimizing profitability, upholding service standards, and coordinating with other hotel departments. Key Responsibilities Oversee and coordinate all operations in the Rooms Division, including Front Office, Housekeeping, Concierge, and Guest Relations. Lead, train, and motivate staff to ensure excellence in guest service, smooth check-in/check-out procedures, and prompt guest request handling. Monitor guest feedback and resolve complaints promptly to maintain high satisfaction levels. Manage inventories, room allocation, and occupancy to maximize revenue and yield management opportunities. Ensure that public areas, guest rooms, and back-of-house areas are clean, well-maintained, and presented to the highest standards. Liaise with the Maintenance and Engineering departments to address and rectify any issues impacting room quality. Implement and enforce hotel policies, standard operating procedures (SOPs), and safety regulations in all guest areas. Prepare and analyze operational reports, guest satisfaction metrics, and budgetary forecasts for the Rooms Division. Coordinate VIP arrivals and departures, ensuring all special requirements are met. Maintain effective communication with other departments (Food & Beverage, Sales & Marketing, Security) for flawless guest experience. Ensure compliance with statutory regulations, health & safety, and company standards. Required Qualifications & Skills Degree or diploma in Hotel Management, Hospitality, or a related field. Minimum 2 years of experience in rooms division or Front Office operations, preferably in a hotel. Strong leadership, interpersonal, and communication skills. Exceptional guest service orientation and problem-solving skills. Proficiency in property management systems (PMS) and MS Office Suite. Ability to work flexible hours, including weekends and holidays. Good command of English and local languages. Preferred Attributes Experience in a managerial capacity in a similar hotel environment. Familiarity with local hospitality trends and guest preferences in Pune. Energetic, presentable, and keen attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Food provided Paid sick time Paid time off Application Question(s): Expected Salary Location: Pune, Maharashtra (Required) Work Location: In person
Job Description: Rooms Division Executive Hotel Raviraj, Pune Overview The Rooms Division Executive at Hotel Raviraj, Pune, will be responsible for managing the overall operations concerning Guest Services, Front Office, Housekeeping, and related areas to ensure guest satisfaction and operational efficiency. This role includes supervising departmental staff, optimizing profitability, upholding service standards, and coordinating with other hotel departments. Key Responsibilities Oversee and coordinate all operations in the Rooms Division, including Front Office, Housekeeping, Concierge, and Guest Relations. Lead, train, and motivate staff to ensure excellence in guest service, smooth check-in/check-out procedures, and prompt guest request handling. Monitor guest feedback and resolve complaints promptly to maintain high satisfaction levels. Manage inventories, room allocation, and occupancy to maximize revenue and yield management opportunities. Ensure that public areas, guest rooms, and back-of-house areas are clean, well-maintained, and presented to the highest standards. Liaise with the Maintenance and Engineering departments to address and rectify any issues impacting room quality. Implement and enforce hotel policies, standard operating procedures (SOPs), and safety regulations in all guest areas. Prepare and analyze operational reports, guest satisfaction metrics, and budgetary forecasts for the Rooms Division. Coordinate VIP arrivals and departures, ensuring all special requirements are met. Maintain effective communication with other departments (Food & Beverage, Sales & Marketing, Security) for flawless guest experience. Ensure compliance with statutory regulations, health & safety, and company standards. Required Qualifications & Skills Degree or diploma in Hotel Management, Hospitality, or a related field. Minimum 2 years of experience in rooms division or Front Office operations, preferably in a hotel. Strong leadership, interpersonal, and communication skills. Exceptional guest service orientation and problem-solving skills. Proficiency in property management systems (PMS) and MS Office Suite. Ability to work flexible hours, including weekends and holidays. Good command of English and local languages. Preferred Attributes Experience in a managerial capacity in a similar hotel environment. Familiarity with local hospitality trends and guest preferences in Pune. Energetic, presentable, and keen attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Food provided Paid sick time Paid time off Application Question(s): Expected Salary Location: Pune, Maharashtra (Required) Work Location: In person
The Hotel Manager, is responsible for overseeing all daily operations of this centrally located, budget-friendly business hotel. The manager ensures high standards of guest service, operational efficiency, and staff performance, while maintaining the welcoming, family-oriented, and business-friendly atmosphere that Hotel Raviraj is known for. Key Responsibilities Supervise and coordinate activities of all hotel departments, including front desk, housekeeping, food & beverage, maintenance, and conference facilities. Oversee guest relations, ensuring prompt, courteous, and personalized service to all guests, addressing complaints and special requests efficiently. Manage budgets, monitor financial performance, control costs, and optimize revenue through effective sales and marketing strategies. Recruit, train, and evaluate staff, fostering a cooperative and service-oriented team culture. Plan and organize accommodation, catering, and event services, ensuring smooth execution of business meetings, conferences, and family functions. Maintain compliance with health, safety, and licensing regulations, conducting regular property inspections and implementing necessary improvements. Collaborate with suppliers, travel agents, and local businesses to enhance guest experience and hotel offerings. Uphold the hotel's reputation for cleanliness, safety, and value, as reflected in guest feedback and reviews. Qualifications and Skills Bachelor’s degree in hospitality management, business administration, or a related field. Minimum 5 years of experience in hotel management or a similar leadership role. Strong understanding of hotel operations, customer service excellence, and hospitality best practices. Excellent leadership, communication, and interpersonal skills. Proficiency in budgeting, financial management, and use of hotel management software is a plus. Ability to troubleshoot operational issues and make effective decisions under pressure. Fluency in English; knowledge of Marathi or Hindi is an advantage. MS Office Personal Attributes Approachable, detail-oriented, and proactive in problem-solving. Passionate about delivering exceptional guest experiences and upholding the hotel’s values of hospitality and service. Reporting Reports directly to the hotel owner or management team, and works closely with department heads to achieve operational and financial targets. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Paid sick time Paid time off Application Question(s): Expected Salary Experience: Leadership: 3 years (Required) Location: Pune, Maharashtra (Required) Work Location: In person