Hospitality Manager

Years of Experience:

Key Responsibilities:

1. Guest Experience & Relations

• Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
• Handle guest feedback and resolve escalations with professionalism and urgency.
• Train team on anticipating guest needs and elevating service delivery.

2. F&B Operations

• Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
• Maintain hygiene, quality, and service standards across all villas.
• Curate F&B experiences aligned with guest preferences and seasonal trends.

3. Concierge Services

• Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
• Ensure smooth coordination with external vendors and partners.

4. Team Management

• Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
• Set performance benchmarks and track team KPIs.
• Recruit and onboard new hospitality staff in line with company culture and service expectations.

5. Operational Excellence

• Implement SOPs for all hospitality functions; conduct regular audits for compliance.
• Ensure villa readiness before guest check-ins; conduct property walkthroughs.
• Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.

Requirements:

• Bachelor’s degree in Hospitality Management or related field.
• Strong knowledge of F&B and concierge operations.
• Excellent communication, grooming, and interpersonal skills.
• Proven ability to manage and train diverse hospitality teams.
• Experience in handling UHNWIs or HNI guests is a strong advantage.
• Males candidates mandatory