Guest Experience & Service Quality Ensure guests receive outstanding service throughout their stay or visit. Handle escalated guest concerns promptly and professionally. Monitor guest feedback and implement improvements to enhance service quality. Operational Management Oversee front-of-house and back-of-house operations, including reception, housekeeping, food and beverage, and facilities. Develop and enforce standard operating procedures (SOPs). Coordinate room or venue availability, reservations, and scheduling. Maintain cleanliness, safety, and regulatory compliance across the property. Staff Leadership Recruit, train, supervise, and motivate hospitality staff. Conduct performance evaluations and provide ongoing coaching. Create staffing schedules and ensure proper coverage for peak times. Financial & Administrative Duties Assist in budgeting, forecasting, and cost control. Monitor inventory, supplies, and procurement. Track key performance metrics such as occupancy, revenue, and customer satisfaction scores. Vendor & Stakeholder Communication Manage relationships with suppliers, contractors, and service partners. Collaborate with marketing and sales teams to support promotions and events. Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Work Location: In person
Develop and execute comprehensive digital marketing strategies across multiple channels, including SEO, SEM, content marketing, social media, email marketing, and paid media. Lead the creation and execution of paid search (PPC), display advertising, and social media ad campaigns (Facebook, LinkedIn, Instagram, etc.). Optimize the website for SEO, driving organic traffic and improving search rankings. Conduct in-depth analytics and reporting on digital marketing campaigns, providing actionable insights to stakeholders. Analyze web traffic and digital marketing campaign performance using tools like Google Analytics, SEMrush, and others. Collaborate with the creative team to develop engaging content that aligns with the company’s brand and goals. Develop and manage the content calendar for blog posts, social media updates, email campaigns, and other digital marketing assets. Implement email marketing campaigns, including lead nurturing, automation, segmentation, and A/B testing. Drive customer acquisition and retention through targeted and effective digital marketing campaigns. Conduct market research to stay ahead of industry trends and competitor strategies. Manage relationships with external agencies and vendors as needed. Monitor and optimize digital campaigns to maximize ROI and achieve key performance indicators (KPIs). Lead and mentor junior members of the marketing team, providing guidance and support. Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Leave encashment Paid time off Work Location: In person Expected Start Date: 21/03/2025