Hospitality Manager

Guest Experience & Service Quality

• Ensure guests receive outstanding service throughout their stay or visit.
• Handle escalated guest concerns promptly and professionally.
• Monitor guest feedback and implement improvements to enhance service quality.

Operational Management

• Oversee front-of-house and back-of-house operations, including reception, housekeeping, food and beverage, and facilities.
• Develop and enforce standard operating procedures (SOPs).
• Coordinate room or venue availability, reservations, and scheduling.
• Maintain cleanliness, safety, and regulatory compliance across the property.

Staff Leadership

• Recruit, train, supervise, and motivate hospitality staff.
• Conduct performance evaluations and provide ongoing coaching.
• Create staffing schedules and ensure proper coverage for peak times.

Financial & Administrative Duties

• Assist in budgeting, forecasting, and cost control.
• Monitor inventory, supplies, and procurement.
• Track key performance metrics such as occupancy, revenue, and customer satisfaction scores.

Vendor & Stakeholder Communication

• Manage relationships with suppliers, contractors, and service partners.
• Collaborate with marketing and sales teams to support promotions and events.

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person