Hospital OP Manager (Out Patient)/ Sr Manager

Job Title

Location

Experience

Department

About Continental Hospitals

Continental Hospitals is a renowned multispecialty healthcare provider, known for its advanced medical services, compassionate care, and patient-first approach. With state-of-the-art infrastructure and a team of highly skilled professionals, Continental Hospitals offers a broad range of specialties, including cardiology, orthopedics, oncology, neurology, and more. Our hospital is dedicated to providing high-quality healthcare services through innovation, advanced technology, and world-class medical care.

At Continental Hospitals, we value excellence, patient safety, and continuous improvement, ensuring a world-class experience for every patient. We are committed to providing holistic care that nurtures the health and well-being of all those we serve.

Job Summary

OP Manager

Key Responsibilities

• Operational Management

  :
• Lead and manage the day-to-day operations of the Outpatient Department, ensuring timely patient registration, appointment scheduling, and consultation processes.
• Monitor patient flow, ensuring efficiency in service delivery, reducing waiting times, and optimizing patient care.
• Coordinate with other hospital departments, such as diagnostics, billing, pharmacy, and medical records, for seamless integration of outpatient services.
• Implement best practices in operational efficiency to ensure smooth functioning of the OPD.

• Team Leadership

  :
• Supervise and manage a team of outpatient staff, including receptionists, nurses, and clerical support, ensuring adherence to hospital protocols and quality standards.
• Provide leadership, mentorship, and training to enhance team performance and patient care.
• Manage staff schedules to ensure proper coverage during peak hours, balancing workload, and staff availability.

• Patient Services & Satisfaction

  :
• Promote a patient-centered approach, ensuring patients receive timely, compassionate, and high-quality care.
• Handle patient complaints and concerns promptly, professionally addressing issues and ensuring continuous improvement in service delivery.
• Ensure the outpatient services team communicates effectively with patients regarding appointments, procedures, and other necessary information.

• Financial Management

  :
• Collaborate with senior management to plan and manage the outpatient department budget effectively.
• Ensure cost-efficient resource utilization while maintaining high standards of patient care.
• Work closely with the billing team to ensure accurate and timely billing for outpatient services, and monitor revenue generation within the OPD.

• Quality Assurance & Compliance

  :
• Ensure that all outpatient services comply with hospital policies, legal regulations, and industry standards.
• Conduct regular quality checks and audits to ensure patient safety and satisfaction, while improving operational standards.
• Implement continuous improvement strategies based on audit findings, feedback, and performance analysis.

• Coordination & Reporting

  :
• Serve as a key liaison between the OPD and other hospital departments, fostering collaboration and ensuring smooth coordination of patient care.
• Prepare and present regular performance reports on patient satisfaction, operational challenges, and departmental performance to senior management.
• Analyze data and feedback to identify opportunities for process enhancements and implement changes where needed.

Qualifications

• Education

  : Bachelor’s degree in Healthcare Management, Hospital Administration, or related field. A Master’s degree is preferred.

• Experience

  : Minimum of 10 years of experience in outpatient management within a multispecialty hospital, with at least 5 years in a Manager Role.

• Skills

  :
• Extensive knowledge of outpatient operations, patient care protocols, and healthcare regulations.
• Strong leadership, team management, and interpersonal communication skills.
• Ability to drive operational efficiency while maintaining high standards of care and service.
• Proficiency in hospital management software and Microsoft Office Suite.
• Strong problem-solving, multitasking, and time management abilities.

Key Competencies

• Leadership & Decision Making

  : Proven ability to lead a diverse team, make informed decisions, and implement effective solutions.

• Patient-Centered Focus

  : Strong commitment to ensuring a positive, patient-centered experience.

• Attention to Detail

  : Consistently monitors and ensures quality in all aspects of outpatient service delivery.

• Problem-Solving

  : Ability to identify and address operational challenges, improve patient care, and enhance team performance.

• Multitasking & Time Management

  : Ability to manage multiple priorities in a fast-paced, dynamic hospital environment.