Hiring - WFM - RTA - Gurugram

4 - 9 years

3 - 6 Lacs

Posted:4 weeks ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Key Skills Required

  • Strong knowledge of

    WFM tools

    (e.g., NICE, IEX, Genesys, Avaya, Verint, Aspect).
  • Expertise in

    real-time monitoring, SLA management, and schedule adherence

    .
  • Analytical mindset with proficiency in Excel (V-lookups, Pivot Tables, MIS reporting).
  • Ability to manage pressure and take fast decisions in real-time.
  • Strong communication and coordination skills.

With Regards,

Kriti Madan

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