Strategy and Operations Analyst

As a Strategy & Operations Analyst, you will work with the team to execute and scale high-impact strategies and initiatives for clients. You ll both build and scale: owning live AI based strategies, testing new ideas, identifying and solving client challenges, and driving strategic initiatives.

This is beyond a traditional consulting role where impact ends at strategic recommendations. Here, you will own strategies end-to-end, from design to live execution. You ll have visibility over their direct, measurable impact on real business outcomes. You ll operate in a high-growth environment with accelerated learning, full ownership, and continuous exposure to CXOs. The role also offers periodic travel to the US for client meetings and industry conferences, giving you on-ground global exposure.

fast-growth pathway into a Strategy & Operations Lead position

Mode of work -

What makes you a good fit

You enjoy solving real-world problems and taking full ownership of outcomes, not just analyses. You combine structured thinking with execution discipline and are comfortable working in fast-moving, client-facing environments. You re motivated by measurable impact, continuous learning, and early responsibility.

Responsibilities

Strategy:

• Act as a strategic advisor and industry expert to the CXOs of the customers you manage. They will rely on you for advice on what s best for their business
• Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve usage, and consumer experience
• Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to continuously refine strategy and inform scalable best practices
• Partner with data science teams to shape and operationalize models (e.g., channel affinity, right-time-to-contact, offer logic), ensuring strategies correctly leverage behavioral patterns

Analytics and Operations:

• Develop insightful, scalable reports and dashboards to track key performance metrics and proactively track deviations, trends, and anomalies
• Lead the execution and monitoring of A/B tests to measure product improvements and optimize service delivery
• Continuously improve underlying processes and systems by designing structured experiments, analyzing results, and translating learnings into scalable improvements

Requirements

• Bachelors degree in Engineering, Mathematics or a related field
• Deep interest in consulting or product management
• Relevant data analytics experience
• Proficiency in Excel, Python, SQL, and Tableau/other BI tools is preferred
• Excellent communication skills (written and verbal), with the ability to clearly present findings to stakeholders and team members

• World-class team

  - Youll get the chance to learn from (and teach) some of the brightest and most skilled people youll ever meet. Our team members have been part of BCG, Deloitte, EY, Blackstone, Meta, Amazon and are IIT, IIM, BITS alumnus.

• Continuous education

  - As relentless seekers of knowledge, we sponsor and support any training materials, books, courses, and exam fees for upskilling yourself in areas related to your role - but thats not where it ends. If you make a good case for some extra learning, were delighted to foot the tab.

• Food at the office

  - Meals are on us. We wont let your stomach grumble while you hustle.

• Health insurance

  - Health always comes first. The health of your family is as important to us, as it is to you. We offer insurance coverage for both you and your family.

• Flexible schedule

  - Were not a "clock in, clock out" company. Morning personStart work while the worlds still sleeping. Night owlRamp things up while others are winding down. Youre fully trusted to create the right conditions for your own personal peak productivity. We only ask that you be available to your teammates for seamless collaboration.

• Generous leave policy

  - Take all the time you need to recharge your batteries - no cap on vacation allowance here. Because a rested, relaxed, and refreshed mind is a happy and effective mind.

• Recreation & team activities

  - We regularly indulge in friendly football, table tennis, cooking sessions and challenge each other to do those extra push ups or chug that 4 th drink (of course that s Nimbu Pani)