Hiring - Team Lead - Accounts Payable (PTP Process)

IQ Back Office

Given below is the detailed Job Description for your reference. Please share your updated profile if your skill set/Experience matches our requirements.

Candidates who can join in 10 to 20 days can only apply.

Email - Jedanj@iqbackoffice.com

Team handing experience is must at least 1 year in team lead role.

Night Shift - Candidate should be willing to work the night shift (6 PM to 3.30 AM)

Note - Candidate who have attended the interviews with in this 6 months kindly do not apply.

GENERAL DESCRIPTION:

Manages the day-to-day activities of the team ensuring optimal use of resources, accurate output and performed by productive team members.

Communicate with clients to resolve day-to-day issues and ensures that the team is appropriately and promptly informed on changes that impact the processing of transactions and provision of service.

DUTIES AND RESPONSIBILITIES:

• Supervises the day-to-day activities of the team and determines work volume and assigns the appropriate team member to ensure that account priorities and SLAs are met satisfactorily.
• Manages the teams production capacity by monitoring utilization and other attendance related factors, schedule, early recommendation of extended hours of work to immediate supervisor, work with other support teams such as HR, IT and Admin on other company activities.
• Manages team performance ensuring production metrics are met and Company policies are complied with. Provides coaching to team members whose performance requires improvement.
• Ensures that client business rules are documented, up to date in terms of new instructions and are readily available for the team members to refer to. Provide guidance to the team in resolving procedural and instructional issues. Escalates to client service where the rules failed to cover, ambiguity in the application of the rule and rules requiring further clarification.
• Coordinates with HR & L&D team on the training and performance of new hires.
• Conducts account specific training for new hires and joiners.
• Provides the team with an appropriate working environment by ensuring that support tools are available in terms of application, logins, a functional workstation and making sure that the work area is tidy and clean.
• Communicates with the team conducts Daily/Weekly/Monthly Team Meetings
• Identifies opportunities for improvement through process reviews, evaluation, formulation and implementation of procedures and tools aimed to enhance efficiency.
• Attending Review Calls with Clients and handling Client escalations.
• Develops and submits the MIS Reports, Batch Trackers, Weekly Reports, Daily Reconciliation Reports and Project Summary Reports to the Management. Provide management with project status updates, feedback and appropriate reporting on key process focused objectives.
• Completion of various special projects and assignments assigned.
• Support Company initiated programs and activities ensuring active participation from teams.
• Should have attrition and retention management skills.

Preferred candidate profile:

• Excellent English communication skills.
• Proficiency in ERP leading systems
• Willing to work US working hours (24x7 operations environment)
• Background in quality concepts preferred.
• Proficient in MS Office Suite especially Excel, PPT
• Excellent understanding of accounting principles, practices and procedures.

Regards

HR Team