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Hiring || Global Support Associate || Noida

Hiring || Global Support Associate || Noida

Ncr Eduservices

3 - 5 years

2 - 6 Lacs

greater noida

Posted:1 day ago| Platform:

Apply

Skills Required

technical support email support chat support network support troubleshooting technical services chat process freshdesk customer support technical helpdesk ticketing tools l2 technical support technical voice process technical process zendesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position : Global Support Associate

Location:

About the Role

Global Support Associate

Key Responsibilities

Monitor and manage real-time issues reported during exams through
Freshdesk
(ticketing tool).
Respond promptly to tickets, email queries, and chat support requests.
Escalate unresolved or critical tickets to
Tier 2 Support
when required.
Coordinate closely with the Examination Coordinator and Technical Team to ensure timely issue resolution.
Validate or generate
exam codes
on the platform as per the process guidelines.
Maintain accurate documentation of support interactions and resolutions.
Ensure adherence to SLAs and deliver high-quality customer service at all times.

Required Skills & Qualifications

Experience:
2 to 5 years in Customer Support, Global Support, Helpdesk, or Technical Support roles.
Communication:
Excellent written and verbal communication skills in English with a customer-centric attitude.
Tools Knowledge:
Experience with CRM or ticketing tools like
Freshdesk, Zendesk, Jira, or ServiceNow
.
Technical Ability:
Basic understanding of web-based applications, system navigation, and troubleshooting.
Problem Solving:
Ability to analyze issues logically and take ownership till resolution.
Multitasking:
Capable of handling multiple conversations and tasks in a fast-paced environment.
Process Orientation:
Strong attention to detail and adherence to service guidelines and SLAs.

Why Join Us?

Work with a dynamic team supporting global customers.
Opportunity to grow in international support operations.
Exposure to global tools, processes, and best practices.
Supportive and collaborative work culture.
Excellent career growth opportunities.

Application Process :

Send your updated resume to kirtika.sharma@ncreduservices.com

Best Regards,

Contact : 9599314292

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