Help Desk Support Engineer

Job Description

Help Desk Support Engineer Work Location - Abu Dhabi , Dubai. Exp: 2 – 3 years Immediate joiners Detailed Responsibilities: First-Level IT Support: Provide immediate assistance to users with hardware, software, and network problems. OS: Windows, Mac. Office365, Sharepoint, User login, connectivity. Troubleshooting: Diagnose and resolve basic IT issues, escalate complex problems to senior IT staff. IT Asset Management: Manage and track IT equipment, ensuring accurate inventory records. Patching of laptops. Employee Onboarding/Offboarding: Assist with setting up new employee accounts and removing access for those who leave the company. Documentation: Maintain up-to-date IT documentation and knowledge base for reference. Ticket Management: Log and track support requests, ensure timely resolution and escalate when needed. User Support: Provide guidance and assistance to users on IT-related issues and procedures. Hardware and Software Support: Assist with installing, configuring, and troubleshooting hardware and software applications. Network Support: Troubleshoot network connectivity issues and ensure a stable and reliable network infrastructure. Communication: Maintain clear and professional communication with users and colleagues. Continuous Learning: Stay up-to-date with the latest IT technologies and best practices. Show more Show less