Work from Office
Full Time
Manage daily logistics and delivery operations to ensure all orders are delivered on
Time.
• Optimize routing, shift planning, and loading efficiency for minimal delays.
• Collaborate with product and tech teams to enhance the operational
dashboard, order tracking, and route optimization tools.
• Ensure top-tier delivery quality, product freshness, and zero-miss service.
• Proactively resolve delivery complaints and build feedback loops for
continuous improvement.
• Design SLAs for delivery performance, including contingency plans for delays,
no-shows, or weather disruptions.
• Integrate customer feedback into the last-mile loop to improve service ratings
and retention.
• Use data tools (Excel, Google Sheets) For Presentation of data
• Identify process bottlenecks and propose actionable solutions backed by data
trends.
• Forecast operational needs in line with business growth, seasonality, and
customer behaviour.
• Much concentration on Quality, On Time Delivery and accuracy of the
products ordered.
Having 7+years of experience in Retail (FMCG) Last Mile Operation
Handled multiple stores operations.
Willing to work Night shift.
Willing to Travel.
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