Head of Quick Commerce

Job Description

Company: Rapsap – India’s Hybrid Essentials Superstore Role: Head of Quick Commerce Location: Mumbai Experience: 5–10 years across product, ops & growth We value attitude over just experience — fresh thinkers and high-agency hustlers are welcome to apply. CTC: ₹10–14 LPA (Performance + ESOP-linked) About Rapsap: Rapsap is building India’s next-gen essentials brand with a hybrid model: premium in-store retail + 10-minute delivery . With 4 profitable stores already operational and 2 new flagship stores launching soon, we’re now rolling out our quick commerce playbook to disrupt how daily needs reach homes — faster, smoother, smarter. About the Role: We're looking for a Head of Quick Commerce to own the entire online channel — from customer app experience to backend store integrations and last-mile delivery flow. This is not a siloed role. You’ll act as the mini-CEO of the digital business , managing product, tech, operations, analytics, CX and delivery — end to end. What You’ll Own: Lead the online customer experience from app UI/UX to order success Oversee real-time inventory sync , delivery management & logistics Build scalable processes for store-level quick commerce ops Set up & manage customer support, feedback, and retention workflows Work with tech team to design features & resolve bugs swiftly Collaborate with founder, marketing & ops to drive omni-channel growth Track & improve metrics like CAC, order time, repeat rates, NPS We’re Looking For: 5–10 years in product, ops, ecomm or quick commerce roles Bonus: experience at Zepto, Swiggy Instamart, Blinkit, BigBasket Now Strong understanding of UX, logistics, customer behavior & scale Can work hands-on with Figma, Notion, Excel & dashboards Hustle-first mindset — can build from scratch and iterate fast Mumbai-based or willing to relocate Why Join Us: Own a high-growth vertical of a fast-scaling retail brand Direct exposure to founder and freedom to build like a founder Hybrid is the future — and you're leading the online side of it Performance-based bonus + potential equity/ESOPs Show more Show less