Job
Description
About MetaMorph: We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360° About Our Clien t : Our client is the leading youth travel hostel brand, built for the digital-native generation that seeks more than just a stay. It’s a lifestyle. They are a tech-led, community-driven brand redefining experiential travel with vibrant social spaces, bold aesthetics, and seamless technology . The R ole: • Lead daily operations across 30+ (scaling to 100+) hostel units. • Build and scale processes for quality, consistency, and efficiency. • Drive service excellence through tech, training, and SOP innovation. • Manage operational P&Ls, KPIs, cost controls, and efficiency metrics. • Set up analytical tools, dashboards, and review systems at scale. • Lead and develop a distributed team of frontline and mid-level managers. • Champion guest experience through strong experiential service design. • Collaborate cross-functionally to align ops with growth and revenue goals. Required Skills & Qualifications : • 8-10+ years of experience in operations, preferably in hospitality, experiential retail, or QSR • At least 3-4 years leading ops in a fast-scaling growth startup • Strong analytical and process-driven mindset (not just grit!) • Experience managing distributed small units across geographies at scale • Hands-on with tech, tools, dashboards, and operational systems • High ownership, sharp thinking, and bias for action • Strong people management, coaching, and leadership skills • Experience in experiential categories (experiential retail, experiential QSR, hospitality) Show more Show less
