Head of Operations

Job Description

We are seeking a dynamic and strategic Head of Operations to lead and optimize Yubis operational excellence across products, trade execution, and client delivery. The ideal candidate will have significant experience in financial or fintech operations (debt, equity, fixed income, and portfolio management) with a proven track record of scaling teams and processes in a high-growth environment. You will be responsible for stakeholder engagement, regulatory compliance, digitization, automation, and continuous improvement to support Yubis business and technology scale. Key Responsibilities Operational Strategy & Execution Define and drive the operational strategy to support Yubis growth and streamline business processes across all platforms. Own end-to-end process mapping, metrics, and dashboards for service delivery, operational efficiency, and control. Team Leadership & Development Build, lead, and mentor high-performing operations teams across multiple business lines. Foster a culture of continuous improvement, high accountability, and cross-functional collaboration. Business and Platform Operations Oversee all trade execution (including BSE/NSE), client onboarding, transaction management, settlements, reconciliations, and day-to-day BAU operations. Ensure timely and seamless service delivery for enterprise clients. Process Improvement & Automation Identify gaps, inefficiencies, and risks in current processes. Implement automation and digitization initiatives to enhance scalability and reduce cost. Compliance, Risk & Audit Ensure compliance with regulatory, risk, and internal policy requirements. Lead operational audits, resolve audit observations, and proactively mitigate risk. Stakeholder & Client Management Act as the main point of contact for key stakeholders (internal and external), driving strong working relationships and excellent client service. Collaborate closely with technology, product, integration, and sales teams. Project Management & Delivery Oversee key projects, set objectives/KPIs, manage timelines, and ensure smooth implementation of new product features or operational changes. Reporting & Communication Present business performance metrics, process health, and improvement plans to management and the board. Skills & Qualifications 10+ years of experience in operations management within financial services, fintech, or capital markets. Demonstrated experience scaling teams and processes in a high-growth, digital-first environment. Deep expertise in debt markets, equity, fixed income, portfolio/DP operations, and trade execution. Strong knowledge of regulatory compliance and risk management. Proficiency in process automation tools, project management, and operational controls. Excellent leadership, stakeholder management, and communication skills. Entrepreneurial mindset with a passion for innovation and continuous improvement. Advanced skills in Excel, G-Suite, and operations dashboards. Why Join Yubi? Lead operations in a global fintech unicorn transforming debt markets. Work directly with executive leadership and industry veterans. Drive innovation, digitization, and large-scale impact. Be part of a high-growth, high-impact environment with ample career advancement opportunities.