Head of Operations

At Alle, we are building a personal AI stylist to discover, try-on & shop the best fashion ideas.

0 to 1 role

Alle is venture-backed by the top VCs & angels in India & US.

Location: Bangalore

Your responsibilities will include:

1. Fulfilment Management

• Set up fulfilment processes with partner brands from the ground up
• Ensure timely dispatches, smooth deliveries, and minimal delays
• Create and manage return/exchange workflows that are customer-friendly and efficient

2. Customer Support & Experience

• Build support operations from zero - tools, teams, playbooks
• Handle user queries, complaints, and refunds with speed and empathy
• Define SLAs, track metrics, and constantly improve the support experience

3. Operational Playbooks & Firefighting

• Create systems that scale - while being ready to step in when things break
• Solve problems upstream by working closely with product, engineering, and content
• Take full ownership of the user experience from checkout to delivery

Requirements:

• 4–8 years in e-commerce ops: ideally at a marketplace
• Experience setting up ops functions or scaling them in a fast-paced environment
• Hands-on with fulfilment, returns, and customer support
• Strong operational instinct + openness to rethink how ops works in an AI-native world