Head of Operations

Role:

Head - Operations

Summary:

Experience:

Role Objective:

• To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.
• To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.
• To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.

Key Responsibilities:

• Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
• Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
• Develop a training and excellence center, including engaging deeply with various hotel management colleges.
• Implement and oversee a comprehensive training and development program
• Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
• Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
• Oversee the Customer Care team, F&B team, Central Procurement team, Licensing team, and Regional Operations teams.
• Ensure that all operations are in compliance with legal and regulatory requirements

Requirements:

• Exceptional Communication skills

• Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up

• Demonstrating strong leadership and motivational skills

• Ability to build a team, attract, motivate, and retain a high-performing team

• Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives

• Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams