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Description
Company Description SB eCommerce Solutions Pvt Ltd is a pioneering company that collaborates with major brands and artists to create customizable phone cases for smartphones and tablets. We are known for our innovative and eye-catching designs that cater to a wide range of devices, including those from Apple, Blackberry, HTC, and Samsung. We have manufacturing & print operations in India & US. Role Description This is a full-time on-site role for a Head of Operations located at our manufacturing unit in Faridabad. The Head of Operations will be responsible for overseeing day-to-day operations, managing teams, communication, budgeting, and utilizing analytical skills to ensure efficient processes and workflows. Responsibilities: Set up and lead day-to-day operations for our print hub (sublimation, UV, digital) Design and implement SOPs to ensure consistency, quality, and scalability Create and optimize processes across production, QC, dispatch, and packaging Drive New Product Development in collaboration with the design and tooling teams Conduct Root Cause Analysis (RCA) for production issues and build lasting solutions Build, hire, and lead teams across production, print, logistics, and QA Own material planning and vendor coordination for print blanks, inks, films, jigs, etc. Ensure fast, reliable fulfillment through logistics and courier coordination Champion a solution-first mindset across all operational challenges ✅ What We’re Looking For 5–10 years of experience in print, eCommerce, or manufacturing operations Proven track record in process design, SOP development, and team building Strong working knowledge of UV printers, sublimation setups, and digital workflows Analytical thinker with hands-on experience in problem solving and RCA Familiarity with NPD cycles, prototyping, and process validation Experience with Odoo ERP or other order management systems is a plus Clear communication, team leadership, and a can-do attitude are a must Qualifications Operations Management and Team Management skills Analytical Skills for efficient decision-making Strong Communication skills for effective team collaboration Budgeting experience for financial planning Excellent organizational and problem-solving abilities Experience in the e-commerce industry is a plus Bachelor's degree in Engineering &/or management Show more Show less
