Head of Operations

Job Role: Operations Head

Location : Chennai

Experience: 20 - 25 years

Languages: Hindi and English are mandatory, other languages are an added advantage.

Summary :

Results-driven and strategic Operations Head with a proven track record of leading end-to-end business operations, optimizing processes, and driving organizational efficiency. Demonstrated expertise in scaling operations, improving productivity, managing cross-functional teams, and aligning operational goals with business strategy.

Key Responsibilities:

• Formulate business strategy with others in the executive team andImplement efficient processes, systems, and standards.

• Coordinate customer service operations and find ways to ensure customer retention.

• Oversee the implementation of technology solutions for the customers as per their Manage contracts and relations with customers, vendors, partners and other stakeholders.

• Mentor and motivate teams to achieve productivity and engagement.

• Developing and implementing long-term operational strategies that align with the organization’s overall goals and objectives.

• Overseeing multiple operational projects simultaneously to ensure that employees complete them on time, within budget and to the desired level of quality.

• Identifying and mitigating operational risks, ensuring that the organization can function effectively and overcome unexpected challenges.

• Identifying inefficiencies in operational processes and implementing changes that increase efficiency.

• Managing budgets, analyzing financial data and making informed decisions to optimize operational performance.

• Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals.

• Leading and motivating cross-functional teams, setting clear expectations and holding individuals accountable for results.

• Gathering, analyzing and interpreting data to make informed decisions and identify opportunities for improvement.

• Designing, implementing and maintaining a quality management system that ensures consistent quality throughout all operational processes.

• Fostering a culture of continuous improvement where all employees can identify opportunities for improvement and contribute to ongoing operational optimization.

Qualifications:

• BE EEE/ECE , Diploma EEE/ ECE , Mechatronics, Mechanical.

• Good communication skills with ability to interact with customers at senior levels.

• Experience in Team Building and Team Management.

• Some experience in Sales will be preferred.

If interested share your CV at arshita.shetty@ipsgroup.co.in