We are looking for a dynamic and enthusiastic Apprentice to be based in our Kochi branch (Lulu Mall) . If you're a fresh graduate eager to kickstart your career in a professional environment, this could be the perfect opportunity! Eligibility Criteria: Fresh Graduates/Postgraduates (Engineering, Science, Humanities, or Commerce) Should not be self-employed Candidates in and around Kochi is preferred Should not have prior work experience of one year or more Must not have been previously engaged as a Graduate or Technician Apprentice Excellent verbal and written communication in English Knowledge of MS Office suite Attention to detail, soft skills, team player Positive attitude and willingness to learn Job Responsibilities: MIS/report preparation and reconciliation Customer service and follow up Liaison with internal departments, customers, and external vendors Period of Training: 6-12 months Proposed Stipend: INR 15,000 - INR 20,000
1. Role Objective The Head of Operations will direct and oversee the Operations department of India branches, encompassing Treasury Back Office, Trade Finance, Branch Operations, and Administration. The incumbent will direct the respective units to ensure that the approved processes, procedures and systems are methodically followed by employees to deliver an efficient service to internal and external customers, ensuring that the related financial and operational risks are mitigated. The incumbent will drive the development and implementation of process and efficiency improvement initiatives and direct the team in robust cross-functional efforts to meet the short, medium- and long-term strategies / KPIs of the department and implementation of industry best practices, to attain competitive edge. 2. Detailed Roles and Responsibilities: STRATEGIC · Work closely with the CMI in formulation of and oversee effective implementation of the strategic plans pertaining to Treasury, Trade Finance, Branch Operations, IT and Administration units, in line with the Bank’s strategic business objectives and Industry best practices. · Contribute to the research, analysis and ideas for the development of Doha Bank’s overall Operations and Transformational strategy, to ensure that India Operations initiatives are appropriately integrated and aligned. · Constantly update self on business, economic, and competitive scenario, and recommend adequate suggestions/insights to the CMI, as appropriate. · Update self on the regulatory requirements/changes set by RBI and relevant government bodies, and, make adequate changes in the department, including but not limited to staffing of employees, department deliverables etc. · Develop and maintain robust working relationships with internal/external stakeholders of Doha Bank to facilitate operational requirements. · Monitor and oversee the development of budget for the department, monitor variations and direct budget compliance and related documentation, in line with internal guidelines. · Represent Doha Bank at external events, ensuring optimization of Operations opportunities. · Ensure maintenance of highest standards of professional conduct, ethics and integrity in the provision of services in the department. · Schedule, attend, and ensure that the actionable points, if any, arising out of the India Management Committee meetings are promptly completed by the respective teams in a timely manner. OPERATIONAL · Oversee the design of the Operational governance framework of the India branches, in close coordination with the Chief Country Manager. · Develop and/or improve, as appropriate, policies and procedures for the various Operations units, in line with department and organizational objectives. · Ensure that the observations related to the Operations area in the Risk Assessment Report (RAR), Major Areas of Non-Compliance (MANC) and Risk Mitigation Plan (RMP) issued by RBI are rectified promptly by the team, within timelines prescribed by RBI. · Oversee the development and implementation of Key Performance Indicators (KPIs) for the department, for performance monitoring and quality measurement purposes and monitor achievements on periodic basis. · Monitor and direct the team to ensure accurate processing of Operations transactions, along with prompt resolution of internal/external customer enquiries/issues within agreed timescales. · Oversee the formulation and implementation of operational service level agreements with clear guidelines/ standards and direct consistent delivery of various operations/services across the branches. · Monitor performance of various units against approved service level agreements, highlight inconsistencies and develop/oversee implementation of remediation initiatives, in coordination with the respective Unit employees. · Oversee monitoring system across the units and ensure audit, compliance, procedural control and safety measures are consistently followed by all the employees and implement corrective actions, as and when needed. · Monitor and develop plans for enhancing the effectiveness of existing reporting processes and procedures, in coordination with the respective stakeholders. · Direct the team in evaluation of products/ services, as applicable, from an operational perspective and provide recommendations, if any, to improve the effectiveness/ efficiency. · Monitor to ensure completion and submission of all periodic reports/ database of all transactions to the respective stakeholders, in compliance with local regulations and audit/ procedural requirements, in a timely manner. · Direct accurate processing of all Operational transactions/services, along with prompt resolution of internal/external customer enquiries/issues within agreed timescales. · Monitor to ensure Operations employees comply/adhere to the policies/ procedures, laws and regulations, as applicable. · Direct and monitor the business continuity planning/ contingency planning efforts with respect to various units within the Operations department. · Ensure the recommendations made by the Internal Audit and Compliance functions as well as the external auditors as part of their reviews are timely actioned, and duly reported, as needed, to the extent these relate to areas under the incumbent’s purview. · Oversee the development and timely implementation of leading industry practices in coordination with the respective stakeholders, as and when applicable. · Monitor and assess activity reports pertaining to the various of the Operations units, as applicable, to ensure adequate monitoring controls are followed. · Review, validate and/ or report, as applicable, major transactions of high amounts/ complex nature or suspicious, in line with the approved procedures. · Direct the development and monitor implementation of cost-effective technology solutions / outsourcing opportunities /quality assurance programs to support the Bank’s products and services and increase organizational effectiveness, safeguarding the Bank’s interests. · Attend Management level committee meetings, as applicable, to elaborate/ move towards achieving Operations strategies. · Monitor and promptly update the management on significant developments, critical issues and/or proposals related to Operations department deliverables. · Monitor the overall performance with respect to operational systems / processes within the various units to promote service excellence. · Collaborate/ partner with various internal departments, as applicable, in support of strategic/ operational requirements related to the various units. · Perform continuous review to ensure that the department is sufficiently staffed and report on resource requirements, in line with projected plans on account of department deliverables. · Identify/report on operational requirements and direct the roll out of existing system enhancements/ automation projects for streamlining the current practices. · Lead special projects within the department, managing varied aspects including project deliverables, resource allocation, quality assurance, periodic evaluations and assessments. · Contribute towards and direct the design and development of an effective change management framework and processes enabling to assess the impact of the change and in internal/external communications. · Evaluate/ monitor quotations and approval for new/maintenance/ service-related requests related to DB assets /rented properties, in line with the approved policies. · Network with the Legal counsel to ensure that country specific legal risks are duly studied and dealt with, on a case to case basis. · Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services within the function. PEOPLE MANAGEMENT · Supervise direct reports in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counseling. Provide recommendations to CMI on hiring and promotions. · Support the recruitment team in screening candidates sourced for the department, in accordance with the job specifications/requirements. · Allocate work deliverables, support and engage employees in the department in efficient operations and provide constructive and timely feedback to enhance performance. · Support the employees of the function for setting career goals/paths, in alignment with the department and organizational objectives. · Assess performance and learning needs of employees within the department and impart adequate training/coaching, as appropriate. · Conduct periodic performance reviews and annual appraisal activities for the employees within the department. · Work closely with the HR team in implementing corrective actions/disciplinary procedures on account of employee nonconformance with the policies/procedures/ performance goals.
1. Role Objective: The incumbent will work closely with the Group Chief Information Security Officer and Country Manager India in efficient formulation, implementation and management of the Bank's information security policy(s) and compliance programs pertaining to India Operations. The incumbent will ensure efficient management of Information Security Governance, in line with the Reserve Bank of India and other statutory / regulatory bodies governing our India operations. The job holder will coordinate and execute the information security management system program (ISMS), Security operations, VAPT program, Red team program, Update RBI Daksh portal returns before deadline and Cyber security Framework implementation. The job holder will also ensure that risk management needs in relation to information security, including but not limited to incident response, access control, business continuity and disaster recovery are duly and promptly addressed. This role requires extensive coordination and teamwork with inter and intra department officials. 2. Detailed Roles and Responsibilities: STRATEGIC · Responsible for all cyber security governance framework along with other activities related to information and cyber security aspects as per the directions from Group Chief Information Security Officer. · Contribute towards formulation of annual strategies, policies, and procedures of the Information Security Section, to support divisional and organizational business strategy. · Ensure that the Information Security plans are within agreed budgets and timescales. Assist the Country Manager & Group Chief Information Security Officer in preparing/providing timely, accurate and complete progress reports to the Management reviews, RBI, IBA, IDRBT, CERT-In, CSITE etc. · Update self on the IT/security industry trends, new solutions and techniques, as well as emerging threats and regulatory requirements/changes set by QCB and other relevant government bodies, and suggest adequate changes in the section, including but not limited to staffing of employees, department deliverables etc. · Develop and maintain robust working relationships with internal/external stakeholders of Doha Bank to facilitate functional / operational/ strategic needs. · Develop and maintain various performance monitoring check lists as required by ISO27001 /RBI Cyber security Framework for IT and other operations. · Responsible for managing RBI - CSITE advisories, circulars, policy development, security operation centre (SOC), vulnerability assessment and penetration testing etc. · Member of Bank’s India Management Committee and Risk Management Committee where information security related risks, gaps and remedial measures are discussed and tabled. OPERATIONAL · Complete ownership of Security compliance requirements of all systems /servers pertaining to India operations. · Ensure successful execution of ISO27001 & PCI-DSS and other industry certifications and governance of the certification programs and reporting the progress to management. · Perform all activities, as assigned by the Country Manager and Group Chief Information Security Officer, in compliance with relevant local/ foreign regulations, internal Information security policies and procedures as required for strategic partnership or delivery of Banking services. · Review and ensure that the Information Security processes within Doha Bank, India are operating effectively and efficiently towards achieving high operating standards. · Perform gap analysis of business operation to ascertain the magnitude of results in terms of non-compliance by the business/support functions with the statutory and regulatory requirements. · Liaise with external consultants appointed from time to time in assessing the adequacy and effectiveness of the Bank's information security efforts. · Perform the Risk assessment which would include identification, assessment, monitoring and reporting of key information security risks and prepare the mitigating controls. Regularly follow-up with Operational departments such as IT and Admin on implementing the mitigating controls with appropriate escalation. · Review and follow-up of Compliance with time-to-time applicable laws and regulatory requirements, third party partners such as CSITE, RBI, NABARD, GOI, State Governments, SWIFT, VISA and Master card. · Ensuring Regular VAPT assessments / PCI / ISO27001 assessments, Internal, external audits are properly planned and carried out. Also track the compliance and provide update / escalation to appropriate authorities. Need to Maintain update dashboard. · Track and update progress on the Internal /external Audit and VAPT observations and present suitable to Top Management, highlighting the high-risk areas and dependencies. · Manage and review Information Security analyses and submit assessment reports on adequacy of control in accordance with policies, standards, procedures to safeguard Bank's assets. · Depict threats and mitigation options to executive management and preparation of periodic (applicable weekly/ monthly /quarterly) Dashboards, reports, memo, agenda items to Information Security council, Risk Management Committee, Audit Committee of the Board and further compliance of directions. · Review all data being generated from periodic threat assessments and ensure maximum accuracy. Revalidate observations with technical stakeholders and ensure that the observations from periodic assessments are accurate and complained. · Collection and consolidation of data required for monthly /quarterly /Half yearly / yearly - Report submissions / any other compliance reports as required by RBI and its appointed organizations / entities. · Submit periodic reports / data pertaining to India operations as required by Information Security section, Head office including Bank’s defined internal KRI’s. · Ensure threats and mitigation measures are correctly populated into the threat register with accurate estimated dates of compliance and threat ratings as per group’s methodology. · Participate actively during internal/external audits and regulatory reviews and ensure implementation of remediation actions on account of the findings reported. · Participate in the development and implementation of the Bank's information security policies and procedures and ensure their timely update considering changing circumstances/ best practices/ Regulatory directives. · Assist the Group Chief Information Security Officer and work closely with the India IT / ITD at Head office on the design and development of Information security or disaster recovery systems. · Development and implementation of an ongoing risk assessment program targeting information security and privacy matters, and recommend methods for vulnerability detection and remediation and oversee vulnerability testing related to India operations. · Liaise with the Business Continuity Management section, Head office & India IT operations in preparing the organization's disaster recovery and business continuity plans related to information systems. · Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services in the section. · Implement regular online/classroom training programs on information security awareness and conduct effectiveness test for India Operations. · Perform all operational activities as assigned by the reporting authorities, in compliance with local regulations, Doha Bank’s policies and units/departments approved policies and procedures. · Support the reporting authorities in on ground implementation of the procedural control measures identified through audit, risk and compliance observations. · Support in periodically reviewing and updating the RCSAs pertaining to the processes executed within the unit with identified risks and areas for improvement. Also, ensure adherence to the controls defined in the RCSA. · Support in timely rectification of observations / gaps identified by audit, compliance and risk. · Contribute to the amendments of policies and procedures within the unit, as and when needed.
1. Role Objective The Head of Operations will direct and oversee the Operations department of India branches, encompassing Treasury Back Office, Trade Finance, Branch Operations, and Administration. The incumbent will direct the respective units to ensure that the approved processes, procedures and systems are methodically followed by employees to deliver an efficient service to internal and external customers, ensuring that the related financial and operational risks are mitigated. The incumbent will drive the development and implementation of process and efficiency improvement initiatives and direct the team in robust cross-functional efforts to meet the short, medium- and long-term strategies / KPIs of the department and implementation of industry best practices, to attain competitive edge. 2. Detailed Roles and Responsibilities: STRATEGIC Work closely with the CMI in formulation of and oversee effective implementation of the strategic plans pertaining to Treasury, Trade Finance, Branch Operations, IT and Administration units, in line with the Banks strategic business objectives and Industry best practices. Contribute to the research, analysis and ideas for the development of Doha Banks overall Operations and Transformational strategy, to ensure that India Operations initiatives are appropriately integrated and aligned. Constantly update self on business, economic, and competitive scenario, and recommend adequate suggestions/insights to the CMI, as appropriate. Update self on the regulatory requirements/changes set by RBI and relevant government bodies, and, make adequate changes in the department, including but not limited to staffing of employees, department deliverables etc. Develop and maintain robust working relationships with internal/external stakeholders of Doha Bank to facilitate operational requirements. Monitor and oversee the development of budget for the department, monitor variations and direct budget compliance and related documentation, in line with internal guidelines. Represent Doha Bank at external events, ensuring optimization of Operations opportunities. Ensure maintenance of highest standards of professional conduct, ethics and integrity in the provision of services in the department. Schedule, attend, and ensure that the actionable points, if any, arising out of the India Management Committee meetings are promptly completed by the respective teams in a timely manner. OPERATIONAL Oversee the design of the Operational governance framework of the India branches, in close coordination with the Chief Country Manager. Develop and/or improve, as appropriate, policies and procedures for the various Operations units, in line with department and organizational objectives. Ensure that the observations related to the Operations area in the Risk Assessment Report (RAR), Major Areas of Non-Compliance (MANC) and Risk Mitigation Plan (RMP) issued by RBI are rectified promptly by the team, within timelines prescribed by RBI. Oversee the development and implementation of Key Performance Indicators (KPIs) for the department, for performance monitoring and quality measurement purposes and monitor achievements on periodic basis. Monitor and direct the team to ensure accurate processing of Operations transactions, along with prompt resolution of internal/external customer enquiries/issues within agreed timescales. Oversee the formulation and implementation of operational service level agreements with clear guidelines/ standards and direct consistent delivery of various operations/services across the branches. Monitor performance of various units against approved service level agreements, highlight inconsistencies and develop/oversee implementation of remediation initiatives, in coordination with the respective Unit employees. Oversee monitoring system across the units and ensure audit, compliance, procedural control and safety measures are consistently followed by all the employees and implement corrective actions, as and when needed. Monitor and develop plans for enhancing the effectiveness of existing reporting processes and procedures, in coordination with the respective stakeholders. Direct the team in evaluation of products/ services, as applicable, from an operational perspective and provide recommendations, if any, to improve the effectiveness/ efficiency. Monitor to ensure completion and submission of all periodic reports/ database of all transactions to the respective stakeholders, in compliance with local regulations and audit/ procedural requirements, in a timely manner. Direct accurate processing of all Operational transactions/services, along with prompt resolution of internal/external customer enquiries/issues within agreed timescales. Monitor to ensure Operations employees comply/adhere to the policies/ procedures, laws and regulations, as applicable. Direct and monitor the business continuity planning/ contingency planning efforts with respect to various units within the Operations department. Ensure the recommendations made by the Internal Audit and Compliance functions as well as the external auditors as part of their reviews are timely actioned, and duly reported, as needed, to the extent these relate to areas under the incumbents purview. Oversee the development and timely implementation of leading industry practices in coordination with the respective stakeholders, as and when applicable. Monitor and assess activity reports pertaining to the various of the Operations units, as applicable, to ensure adequate monitoring controls are followed. Review, validate and/ or report, as applicable, major transactions of high amounts/ complex nature or suspicious, in line with the approved procedures. Direct the development and monitor implementation of cost-effective technology solutions / outsourcing opportunities /quality assurance programs to support the Banks products and services and increase organizational effectiveness, safeguarding the Banks interests. Attend Management level committee meetings, as applicable, to elaborate/ move towards achieving Operations strategies. Monitor and promptly update the management on significant developments, critical issues and/or proposals related to Operations department deliverables. Monitor the overall performance with respect to operational systems / processes within the various units to promote service excellence. Collaborate/ partner with various internal departments, as applicable, in support of strategic/ operational requirements related to the various units. Perform continuous review to ensure that the department is sufficiently staffed and report on resource requirements, in line with projected plans on account of department deliverables. Identify/report on operational requirements and direct the roll out of existing system enhancements/ automation projects for streamlining the current practices. Lead special projects within the department, managing varied aspects including project deliverables, resource allocation, quality assurance, periodic evaluations and assessments. Contribute towards and direct the design and development of an effective change management framework and processes enabling to assess the impact of the change and in internal/external communications. Evaluate/ monitor quotations and approval for new/maintenance/ service-related requests related to DB assets /rented properties, in line with the approved policies. Network with the Legal counsel to ensure that country specific legal risks are duly studied and dealt with, on a case to case basis. Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services within the function. PEOPLE MANAGEMENT Supervise direct reports in their day-to-day tasks and guide them in managing their performance by providing appropriate feedback and counseling. Provide recommendations to CMI on hiring and promotions. Support the recruitment team in screening candidates sourced for the department, in accordance with the job specifications/requirements. Allocate work deliverables, support and engage employees in the department in efficient operations and provide constructive and timely feedback to enhance performance. Support the employees of the function for setting career goals/paths, in alignment with the department and organizational objectives. Assess performance and learning needs of employees within the department and impart adequate training/coaching, as appropriate. Conduct periodic performance reviews and annual appraisal activities for the employees within the department. Work closely with the HR team in implementing corrective actions/disciplinary procedures on account of employee nonconformance with the policies/procedures/ performance goals. Show more Show less
Role Objective: The Deputy Manager is responsible for ensuring that appropriate financial and international accounting standards and internal controls are in place in all banking activities. Detailed Roles and Responsibilities: Analysis GAP between Ind AS and Existing India GAP Preparing GAP analysis report to Management Committee and discussion Implementing Ind AS compliance accounting system Setting up controls and procedure in compliance with Ind AS in core banking and other applications Preparing Financial statement and note to accounts / disclosure accordance with Ind AS / IFRS Getting books of account audited as per Ind AS / IFRS Handling Auditors Preparing accounts as per IFRS for Global books closure and consolidation for group Preparing MIS for HO Preparing India Financial statement as per Ind AS Perform all operational activities as assigned by the Department Head, in compliance with local regulations, Doha Bank’s policies and units/departments approved policies and procedures. Support Department Head in on ground implementation of the procedural control measures identified through audit, risk and compliance observations. Support Department Head in periodically reviewing and updating the RCSAs pertaining to the processes executed within the unit with identified risks and areas for improvement. Also, ensure adherence to the controls defined in the RCSA. Support Department Head in timely rectification of observations / gaps identified by audit, compliance and risk. Contribute to the amendments of policies and procedures within the unit, as and when needed. Monitor teams’ activities on day-to-day basis to ensure that they comply with the policy & procedure and control requirements. Essential Qualification/Experience required: Chartered Accountant with 5 years’ experience minimum 2 years’ experience in IFRS (preferable with Big Four Audit Firms in IFRS review team) Excellent understanding of IFRS / Ind AS