Head of Marketplace

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About Us

At Conscious Chemist, a skincare brand under Era Botanics Pvt. Ltd., we are dedicated to creating innovative and effective personal care products. Our goal is to build an honest and transparent brand that delivers performance-backed, highly efficacious formulations. We are on a mission to promote wellness, counter misinformation around chemicals, and help consumers make conscious, science-driven choices in skincare.

Role Overview

Head of Marketplaces

Key Account Managers (KAMs)

Key Responsibilities

• Revenue & Growth Ownership:

• Take complete ownership of top-line and bottom-line performance across marketplaces, ensuring consistent MoM and YoY growth.

• Marketplace Team Leadership:

• Lead and mentor a team of platform-specific KAMs to execute platform strategies, campaigns, and activations effectively.

• Joint Business Planning:

• Drive annual and quarterly business plans with marketplace partners, aligning on revenue goals, visibility levers, and marketing investments.

• Visibility & Conversion Optimisation:

• Oversee listing quality, catalogue hygiene, review generation, merchandising, and paid visibility to drive CTR and conversion across platforms.

• Performance Marketing Oversight:

• Manage AMS, Flipkart Ads, and other platform advertising with a focus on ROAS and cost-efficiency. Collaborate with the performance team on budget allocation and ad performance reviews.

• Forecasting & Supply Planning:

• Align with demand planners to ensure accurate forecasting, inventory availability, and fulfilment across models like FBA, FBF, SJIT, etc.

• Campaign Execution:

• Lead brand participation in large-scale events (e.g., Pink Friday, BBD, Super Value Days) and ensure timely execution of pricing, discounts, and creatives.

• Competitive Benchmarking:

• Stay ahead of industry trends and category movements; identify whitespace and platform-led innovations to gain a competitive edge.

Requirements

• 6–10 years of relevant experience in e-commerce or D2C business, with a strong understanding of Indian marketplaces.
• At least 3 years of experience managing marketplace performance (Amazon, Nykaa, Flipkart, etc.) in a consumer brand, preferably beauty/personal care/FMCG.
• Proven success in scaling marketplace revenue and optimising advertising spends.
• Strong leadership skills with experience managing KAMs or cross-functional teams.
• Excellent analytical, communication, and negotiation abilities.
• Familiarity with platforms such as Amazon Seller Central, Flipkart Dashboard, Nykaa Seller Panel, and marketplace advertising tools.