Head of Human Resources Operations

Job Alert !!

Head– Human Resources Outsourcing (HRO) Practice

Job location – Bangalore

Experience -15 + years

Solution Design Head– Human Resources Outsourcing (HRO) Practice

Company Overview:

XYZ is a leading provider of end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.

We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and innovative technology platforms.

Position Overview:

We are seeking a dynamic and experienced Solution Design Head for our Human Resources Outsourcing (HRO) Practice. The ideal candidate should have a proven record of crafting and delivering high-quality solutions to clients in the HR domain. This role requires strong leadership skills, strategic thinking, business acumen, and a deep understanding of HR processes, employee lifecycle management, payroll, benefits administration, and learning services.

Responsibilities:

As a Solution Design Head, you will:

• Lead the design and development of solutions that meet client needs.
• Engage with clients to understand their business requirements, define innovative & transformative solutions, and clearly communicate the business benefits.
• Provide leadership in completing RFx processes, contributing to the preparation and submission of customer proposals.
• Adhere to the bid timelines, ensuring adherence to schedules and managing cross-functional collaborations.
• Build new capabilities and offerings to address client needs and drive business growth.
• Develop innovative and viable commercial models.
• Manage and develop a team of solution design consultants.
• Engage in assessments, due diligences, PoC exercises to win large initiative-taking deals.
• Develop thought leadership, Point of Views, methodologies, frameworks, toolkits, collaterals to support transformation projects and pursuit/solution design.
• Collaborate with stakeholders across units to conceptualize, design, evangelize, and operationalize solutions in emerging spaces.
• Partner with the Business Process Owner(s) and Subject Matter Expert(s) to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements.

Key Skills Required:

This role requires the following skills, expertise, and experience:

• Domain expertise in HR processes, employee lifecycle management, payroll, benefits administration, and learning services.
• Experience in crafting solutions and delivery of innovative projects and helping clients to deliver efficiency, effectiveness, and experience by adopting Digital Transformation Levers16.
• Exposure and/or experience in leading HR products and platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ADP.
• Strong consulting, solution development skills, and business acumen in addition to quantitative and analytical capabilities in the HR domain.
• Demonstrated experience working with complex business process outsourcing and/or shared services operations.
• Proven delivery management skills of multiple programs, getting deep into the requirements & solutioning when needed.
• Helping clients to simplify and improve their operations by developing business cases, analyzing clients’ as-is processes, and creating end-to-end automation solution blueprints.
• Help hire, mentor, and train team members into the practice.
• Strong in developing relevant Proof of Concept, Internal Asset for demonstration purposes to internal and external stakeholders.
• Excellent written and oral communication skills.

What We Are Looking For:

• MBA from a Tier-I college with minimum defined grades and at least 15+ years of experience after MBA in the fields related to the Job Description.
• HR-related certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR would be good to have.
• Smart, self-driven, highly focused & initiative-taking people with top-notch communication skills, intellectual curiosity, and passion for the fast-changing HR space.
• Firsthand experience in managing HR operations would be nice to have.
• Ability to thrive in a fast-paced dynamic environment and adapt quickly to changing priorities and business needs.

Work Location (Cities):

This Position will be based at our Pune or Bengaluru office, with occasional travel required both domestic and international (30-40%)