Head of Delivery

Experience: 18+ years
Role Overview We are seeking a Head of Delivery to scale our delivery organization and lead its transformation. The role demands strong governance, operational excellence, and the ability to build future-ready teams that deliver consistent value to global clients Key Responsibilities Delivery Leadership & Strategy Provide overall leadership and direction to all delivery units across accounts and service lines, overseeing a 450+ member workforce. Define and implement delivery strategies, frameworks, and processes to achieve predictable, high-quality outcomes. Establish best-in-class governance mechanisms, project management practices, and delivery KPIs to ensure scalability. Operational Excellence & Transformation Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance delivery productivity. Standardize and optimize delivery processes across projects to ensure consistency, agility, and scalability. Enable cross-functional collaboration with Account Management, Technology, and Support teams for seamless client value delivery. Talent & Capability Development Build, mentor, and retain a high-performing delivery leadership team capable of driving large-scale programs. Foster a culture of continuous learning, innovation, and engineering excellence within delivery teams. Develop future-ready capabilities by aligning talent development with emerging technologies and market needs. Client Value & Relationship Management Serve as an executive sponsor for delivery engagements, ensuring proactive governance and timely resolution of escalations. Collaborate closely with Account Management teams to align delivery excellence with client expectations and long-term partnerships. Represent the company in client discussions, industry forums, and strategic engagements when required. Key Requirements Experience: 18+ years in IT services, with at least 5+ years in senior delivery leadership roles.
Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies. Candidates from large IT organizations with transformation experience are also encouraged. Strong track record in setting up delivery governance, processes, and frameworks to support growth. Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts. Experience in managing delivery teams of 400+ professionals across geographies and multiple accounts. Excellent stakeholder management, with the ability to influence C-level executives and global clients. Strong people leadership skills with the ability to build, mentor, and retain top delivery talent. Competencies & Leadership Traits Strategic thinker with execution excellence. Strong change management and transformation leadership. Customer-centric with a focus on delivery predictability and value creation. Ability to thrive in a fast-paced, growth-oriented environment. Collaborative leadership style with high accountability and ownership What We Offer Opportunity to represent a CMMI Level 5 certified services provider with a global delivery model. An opportunity to shape and scale the delivery organization of a fast-growing IT services company. A leadership role with direct impact on transformation, including processes, governance, and adoption of modern technologies. A collaborative culture that values innovation, ownership, and customer-centricity. Competitive compensation, benefits, and the chance to work closely with the executive leadership team in driving the company’s growth journey.