Head of Delivery

Role Summary

Key Responsibilities

• Lead the delivery of enterprise-scale GenAI projects across BFSI, Retail, and other key verticals.
• Define and own delivery KPIs (Client NPS, SLA, Hypercare, account expansion).
• Build and scale regional delivery frameworks that align with Nurix s Consult-Plan-Execute (CPE) model.

• Build, mentor, and scale a high-performing team of TPMs, applied AI engineers, and delivery leads.
• Ensure rigorous governance, timely escalations, and continuous improvement in delivery operations.

• Be the face of delivery in client interactions drive solution architecture discussions, delivery roadmaps, and post-go-live support structures.
• Act as a trusted advisor to CXOs and digital leaders across the client portfolio.

• Work closely with Product, Engineering, and Sales to ensure solutions meet customer expectations and are delivered on-time and within scope.
• Contribute to the continuous evolution of Nurix s AI agent frameworks and accelerators.

• Own delivery forecasting, invoicing, profitability, and utilization metrics.
• Drive compliance with InfoSec, legal, and customer-specific regulatory mandates.

Ideal Profile

• 10+ years in enterprise solution delivery; at least 5 years in a leadership role managing APAC/India portfolios.
• Background in deploying enterprise-grade AI/ML or SaaS solutions is a must; GenAI experience a strong plus.
• Proven ability to drive cross-functional delivery teams in matrixed environments.
• Deep understanding of enterprise CX tech ecosystems in BFSI, Retail, and Commerce domains

• Bachelors or Master s degree in Engineering, or related fields.
• Certifications in Agile, PMP, or AI/ML deployment are a plus.

What We Offer

• Opportunity to work on cutting-edge generative AI projects with leading clients.
• A dynamic and inclusive work environment that promotes professional growth and development.
• Competitive salary and benefits package, including opportunities for continuous learning and skill enhancement.
• If you are passionate about leveraging generative AI to drive business transformation and have the expertise to lead complex projects, we invite you to apply and join our innovative team.