Head of Customer Service

Company Description

KDM is committed to revolutionizing access to premium mobile accessories across India with a diverse range of products such as TWS earbuds, headphones, chargers, and cables. Rooted in the 'Make in India' ethos, KDM aims to empower individuals and enrich daily lives with cutting-edge technology and exceptional quality. Inspired by the vision “Har Ghar KDM,” the company creates products designed for seamless connectivity and superior performance, including the renowned Bharat Ka Charger. Recognized by prestigious awards, KDM stands for innovation, freedom, and purpose, championing the spirit of #KaroDilKiMarzi.

Role Description

This is a full-time on-site role for the Head of Customer Service, based in Mumbai. The responsibilities include leading and managing the customer service team, ensuring exceptional customer satisfaction, and optimizing service processes. The role involves developing strategies to enhance customer experiences, analyzing customer service metrics, and addressing customer concerns with efficiency and empathy. Collaborating closely with other departments to create a customer-focused culture and improve service delivery is essential.

Qualifications

• Proven skills in Customer Satisfaction and Customer Experience
• Expertise in Customer Service and Customer Service Management
• Strong Analytical Skills for monitoring performance metrics and identifying improvement opportunities
• Excellent communication, leadership, and problem-solving abilities
• Bachelor's degree in Business Administration, Management, or a related field
• Experience in a leadership role within customer service, preferably in the technology or electronics industry
• Ability to thrive in a fast-paced, customer-oriented environment