Job Title: Tele Sales Executive B2C Location: Bengaluru (Onsite) Company: Lifetime Health Plus Care Pvt. Ltd. Job Type: Full-time Salary: ?3.6 LPA (CTC) + KPI-based Incentives Job Summary We are looking for a motivated and result-oriented Tele Sales Executive (B2C) to handle inbound and outbound calls, promote our home healthcare services, and convert leads into confirmed bookings. The ideal candidate will have strong communication skills, persuasive selling abilities, and a customer-first mindset. Key Responsibilities Make outbound calls to potential customers and explain Lifetime Healths home care services. Handle inbound inquiries, provide information, and convert them into bookings. Maintain accurate records of calls, leads, and conversions in the CRM system. Follow up on leads generated through marketing campaigns and referrals. Achieve monthly sales targets and contribute to overall revenue growth. Build and maintain strong customer relationships to encourage repeat business. Coordinate with the operations team for smooth service delivery post-sales. Requirements Minimum 1 year of tele sales/customer service experience (healthcare sales preferred). Excellent verbal communication skills in English, Hindi, and Kannada (preferred). Strong persuasion and negotiation skills. Ability to work under targets and meet deadlines. Basic computer skills and experience with CRM tools. Perks & Benefits Competitive fixed CTC of ?3.6 LPA. Attractive KPI-based incentives. Training and skill development opportunities. Be part of a growing and dynamic home healthcare brand. Show more Show less
As a Customer Support Sales Manager at Lifetime Health, a leading provider of home healthcare services, your role involves leading and managing the customer support and sales teams. You will be responsible for developing and implementing effective sales strategies, overseeing customer support operations, leading and mentoring the team, tracking sales performance, and engaging with patients to ensure satisfaction. Key Responsibilities: - Develop and implement effective sales strategies for home healthcare services such as nursing, physiotherapy, and lab tests. - Set clear sales targets and KPIs for the customer support and sales teams. - Drive service-based sales opportunities through upselling and cross-selling tailored healthcare packages. - Collaborate with the marketing team to create promotional strategies for different services. - Build and maintain relationships with healthcare providers, patients, and their families to drive business growth. - Oversee daily operations of the customer support team, ensuring high levels of patient satisfaction and prompt resolution of inquiries. - Ensure the team follows protocols for patient intake, scheduling, and service delivery to ensure a seamless experience. - Lead, mentor, and coach a team of customer support agents and sales professionals, fostering a customer-first attitude. - Monitor team performance, provide feedback, guidance, and motivation to ensure targets are achieved. - Track and report sales performance, service delivery metrics, and customer satisfaction data to senior management. - Analyze customer feedback and sales trends to suggest improvements and new strategies. - Proactively engage with patients and families to ensure satisfaction and address any service issues. Qualifications: - Bachelor's degree in Business, Healthcare Administration, Sales, or a related field. - At least 2 years of experience in team management, preferably in sales or customer support in service-based industries. - Strong knowledge of sales principles, particularly in service sales, and experience managing a team in a customer service environment. - Experience in the healthcare or homecare industry is a significant advantage. - Excellent communication and interpersonal skills, with the ability to build relationships with both internal teams and external clients. - Strong leadership and team-building skills, with a demonstrated ability to motivate and guide a team to success. - Ability to analyze data, track KPIs, and take action to improve performance. - Proficient in CRM systems, customer support tools, and Microsoft Office Suite. In addition to the above, you should possess the following personal attributes: - Strong customer-focused mindset with a passion for providing excellent healthcare services. - Proven problem-solving skills, with the ability to resolve escalated customer issues quickly and efficiently. - Self-motivated and goal-oriented, with a track record of meeting sales and customer satisfaction targets. - Ability to work under pressure and adapt to a fast-paced, dynamic environment. - Compassionate, with a genuine interest in healthcare and patient well-being.,