ES Infraserve Pvt. Ltd.| TATA HITACHI

Head of Customer Service Designation- Sr. Manager/Manager Package- 10 to 12 LPA, Location- Indore-M.P., Preference for Outside Candidates also who earlier worked in MP & also can shift with family. Preferred Industry: · Construction Equipment & Machinery · Earthmoving Equipment (Excavators, Backhoe Loaders, etc.) · Heavy Machinery & Industrial Equipment · Automotive (Specializing in Commercial or Heavy Vehicles) · Mining & Quarrying Equipment · Agriculture Machinery Role Overview: Lead and optimize service operations for excavators and backhoe loaders, ensuring customer satisfaction, team efficiency, and revenue growth. Key Responsibilities: Service Operations : Oversee maintenance, repairs, and diagnostics; implement OEM-aligned protocols; minimize equipment downtime. Team Leadership : Manage and develop service engineers and technicians; conduct training to enhance skills. Customer Relations : Address customer concerns; promote services like AMCs, spare parts, and warranties. Revenue & Cost Control : Meet service revenue targets; control costs related to tools, parts, and warranty claims. Inventory Management : Ensure availability of spare parts and tools; maintain equipment condition and stock levels. Compliance & Reporting : Uphold safety standards; track KPIs and submit performance reports to management. Qualifications: · Education : Degree/Diploma in Mechanical/Automobile Engineering; earthmoving equipment certification (preferred). · Skills : Diagnostics, OEM standards, team leadership, customer management, and technical troubleshooting. KPIs: · Service revenue & profitability. · Customer satisfaction. · Turnaround time & first-time fix rate. · Warranty efficiency.