The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. Responsibilities Develop and execute strategies to drive business in new and existing markets Partner with Talent Acquisition to identify and recruit top sales talent Mentor employees to help them achieve individual & team objectives Qualifications Bachelor's degree or equivalent experience in Business 5 - 10 years' of sales experience Excellent written and verbal communication skills
The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. Responsibilities Lead and motivate a trained staff to provide quality service to all customers in a timely manner Serve as the key liaison to sales and management to ensure consistent customer satisfaction Provide status and service reports to recommend next steps to management Qualifications Dip / Degree in Engineering - Electrical / Mechanical / Automobile / EEE 5+ years' of experience either in technical support or management Excellent written and verbal communication skills Team management Parts Sales & Service of Engines
Diploma / Degree in Engineering / Marketing Specialisation 10+ Years of Experience in Power / Non Powergen / Automobile / Engineering Sales Develop and implement sales strategies to achieve the dealership's sales targets and objectives. responsible for sales revenue and activity in multiple market/product segments or regions. Consistently delivers profitable growth in all LOBs and Segments by working with and through the entire salesforce to provide customers with valued Cummins solutions. and design AOP accordingly Builds and maintains outstanding relationships with key customers and business leaders by maintaining at least half yearly face-to-face visits with key customer management. Supervise, coaches, motivates, and support the sales team to ensure they meet sales goals and objectives. Review proactively and ensures timely and closure of Sales pipeline to meet AOP. Set and manage budgets for the sales and marketing departments. Design AOPs for the team Coordinate with Business Development team for successful new product launches. Plan and execute marketing campaigns to create excitement and demand for new products. Ensure all sales and marketing activities comply with relevant laws, regulations, and ethical standards. Oversee inventory levels and ensure an adequate stock of and spare parts to meet customer demand. Min Max level of Inventory Achieve or exceed balanced scorecard targets for the organization and take actions on improvement plan
Graduate with good communication skills Receive and review customer orders, ensuring that all necessary information is complete and accurate. Coordinate with the sales team and customers to clarify any discrepancies or special requirements related to the orders. Collaborate with the logistics and warehouse teams to ensure timely and accurate order fulfillment. Track the status of orders and provide updates to customers and the sales team as needed. 5. Prepare and issue invoices for completed orders, ensuring that pricing, discounts, and taxes are accurately reflected. Use order management systems (CRM)or tools to track the progress of orders and provide regular status updates to relevant stakeholders. Manage the process of handling customer returns, exchanges, or order cancellations, following the dealership's policies and procedures.
The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. Responsibilities Lead and motivate a trained staff to provide quality service to all customers in a timely manner Serve as the key liaison to sales and management to ensure consistent customer satisfaction Provide status and service reports to recommend next steps to management Qualifications Diploma / Degree in Engineering - Mechanical / Electrical / Automobile / EEE 5+ years' of experience either in technical support or management Excellent written and verbal communication skills
Diploma / Graduate - Mechanical / Electrical / Automobile 8 to 10 years experience in relevant Industry Responsible for Sales, Service, Collection targets of AOP for the Branch. Team Management. Visit the customers of AMC, CAMC, Fleet owners, etc. Need to have good CRM with top customers. Responsible for managing all aspects of the service department, including the team of service advisors, technicians, and support staff. To ensure exceptional customer service. They must address customer concerns, complaints, and inquiries promptly and courteously for escalations. Adhere to Service delivery process to optimize efficiency and new policies. Responsible for maintaining high-quality service standards. PM quality, ensuring availability of soft tools and standard tools. Supports the technicians in diagnosing complex issues and finding appropriate solutions in case of escalations. Responsible for managing the service department's budget, monitoring expenses, and optimizing revenue. ensures that the service department complies with all safety and environmental regulations. 9. Identifies training needs for the service team and arranges skill development sessions to enhance their capabilities. Oversees the day-to-day operations of the service department. They implement efficient workflows, monitor service processes. AMC Audit Failure trend analysis and accordingly parts stocking 13. Achieve DSC Score and timely monitoring KPI and safety measures.
1. Job Safety Assessment report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager. 2. Gather customer feedback and address any additional concerns or questions they may have regarding the service. 3. Need to update on new Cummins Product to customer. 4. Identify required parts for repairs and generate leads, while creating EFSR before customer signoff, 5. Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving. 6. Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor". 7. Responsible for dealer total service support 8. Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings Qualifications and Competencies : B.Tech / Dip : Automobile / Mechanical / Electrical : Technical Expertise: In-depth knowledge of the equipment and their components is crucial for diagnosis and resolving technical issues. Problem-Solving Abilities: The ability to identify and troubleshoot mechanical and electrical problems in equipment and implement effective solutions. Customer Service: A customer-centric approach is essential to provide excellent service to customers, address their concerns, and ensure customer satisfaction. Communication Skills: Should know English verbal & written communication as well regional language + Effective communication with customers, the service team, and other stakeholders is vital for conveying technical information clearly and professionally. Time Management: Efficiently managing service appointments and repair tasks to meet customer expectations and minimize downtime. Diagnostic Tools and Equipment: Accurately diagnose and fix issues. Safety and Compliance: Ensuring adherence to safety protocols and regulatory standards during service and repair work. Continuous Learning: Keeping up to date with the latest advancement in equipment technology and attending training programs to enhance technical skills. Digital Literacy: Should be comfortable using CRM software,
Diploma / Degree in Engineering / Marketing Specialisation 10+ Years of Experience in Power / Non Powergen / Automobile / Engineering Sales Develop and implement sales strategies to achieve the dealership's sales targets and objectives. responsible for sales revenue and activity in multiple market/product segments or regions. Consistently delivers profitable growth in all LOBs and Segments by working with and through the entire salesforce to provide customers with valued Cummins solutions. and design AOP accordingly Builds and maintains outstanding relationships with key customers and business leaders by maintaining at least half yearly face-to-face visits with key customer management. Supervise, coaches, motivates, and support the sales team to ensure they meet sales goals and objectives. Review proactively and ensures timely and closure of Sales pipeline to meet AOP. Set and manage budgets for the sales and marketing departments. Design AOPs for the team Coordinate with Business Development team for successful new product launches. Plan and execute marketing campaigns to create excitement and demand for new products. Ensure all sales and marketing activities comply with relevant laws, regulations, and ethical standards. Oversee inventory levels and ensure an adequate stock of and spare parts to meet customer demand. Min Max level of Inventory Achieve or exceed balanced scorecard targets for the organization and take actions on improvement plan
Qualification: BCom / MCom / CA Inter / ICWA Experience - 10 - 15 years Branch Accounting Book Keeping Account Payables Account Receivables GST Taxation Tally Form 16 Team Management MIS Reports to Management Bank coordination Audit
Any Graduate 5 to 10 years experience Inventory Control Supply Chain Management Invoicing Stock Audit