Head of Collections

🏦 Industry: NBFC / FinTech / Digital Lending
💼 Experience: 7–12 years🔹 About the RoleWe are looking for a seasoned Head – Collections to lead and scale our end-to-end collections function across early, mid, and late delinquency buckets. This role is critical to driving repayment efficiency, reducing NPAs, and building a compliant, high-performing collections ecosystem.🔹 Key Responsibilities✔ Own collections performance across 0–30 DPD✔ Drive monthly and quarterly collection & recovery targets✔ Lead and manage tele-collections & field teams✔ Design bucket-wise recovery strategies and incentive structures✔ Ensure strict adherence to RBI guidelines & Fair Practice Code✔ Manage collection agencies and legal vendors✔ Leverage LMS/CRM, dialers, MIS & analytics to improve outcomes✔ Handle escalations, disputes, and regulatory complaints🔹 Ideal Candidate Profile🔸 7–12 years of collections experience in NBFC / FinTech / Banking🔸 Strong background in unsecured personal loans / digital lending🔸 Proven leadership experience managing large teams🔸 Deep understanding of DPD movement, roll rates & recovery metrics🔸 Hands-on, target-driven, and compliance-focused🔹 Why Join Us?✨ Leadership role with direct P&L impact✨ High-growth digital lending platform✨ Opportunity to build scalable collections from scratch✨ Competitive compensation + performance incentives📩 Interested candidates can apply or DM for details.