Head - Franchisee operations

Description

The Head - Franchisee Operations will be responsible for overseeing and optimizing the operational performance of our franchise network in India. This role requires a strategic leader who can develop and implement effective operational strategies to drive franchisee success, ensuring compliance with company standards and facilitating a strong partnership with franchisees.

Responsibilities

• Develop and implement franchisee operational strategies to enhance efficiency and profitability.
• Oversee the daily operations of franchisees across India, ensuring compliance with company standards and policies.
• Provide training, support, and guidance to franchisees to ensure high-quality service delivery and customer satisfaction.
• Analyze franchise performance metrics and implement improvement plans as needed.
• Liaise with various internal departments to ensure alignment and support for franchise operations.
• Conduct regular audits and evaluations of franchisee operations to ensure adherence to brand standards.
• Manage relationships with franchisees, addressing any operational issues and fostering a collaborative environment.

Skills and Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• 10-15 years of experience in operations management, preferably within the franchise sector.
• Strong understanding of franchise business models and operational best practices.
• Excellent communication and interpersonal skills, with the ability to build relationships with franchisees.
• Proficiency in analyzing business performance data and making data-driven decisions.
• Experience in training and development, with a focus on operational efficiency.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite and franchise management software.