Head - Contact Centre - Chennai

Golden Opportunities

18 - 25 years

45 - 60 Lacs

Chennai

Posted:15 hours ago| Platform:

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Skills Required

contact center operations telesales escalation management call center management call center operations bpo operations people management contact center management customer service management revenue generation head metrics bpo management telecalling telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Head - Contact Center

Note:

Roles and Responsibilities

Manage contact center operations, ensuring efficient handling of customer queries and issues.
Oversee call center management, including tele sales, telemarketing, and tele calling activities.
Develop and implement strategies to improve metrics such as revenue generation, escalation management, and people management.
Ensure effective communication with customers through various channels (phone calls) to resolve their concerns in a timely manner.
Monitor key performance indicators (KPIs) to identify areas for improvement and optimize processes accordingly.

Desired Candidate Profile

18-25 years of experience in BPO Operations or related field.
Strong understanding of Call Center Management, Contact Center Operations, Tele sales, Telemarketing, Customer Service Management.
Excellent people management skills with ability to lead teams effectively.
Proficiency in Metrics analysis and Escalation Management techniques.

Interested candidate can share updated resume to brindha@gojobs.biz

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