Head - Client Services and Project Management

Work Schedule

Environmental Conditions

Job Description

Responsibility (Individual`s designation wise responsibility)

1

Under the guidance of Director & General Manager, produce both short term (one year) and long term (3 to 5 years) business plan for operations taking into account changing client requirements, economic climate and comparator activity and changing technologies. To monitor performance against plan and update as appropriate.

2

Monitoring CTD overall deliverables for global as well as Indian accounts.

3

To manage and control the yearly approved budget to actively seek measures to reduce operating cost and improve performance.

4

Assessment of clinical protocol and other client supplied study specifications in conjunction with CTD Solution Group, Clinical Supplies, Operations and Procurement to help design solutions to meet the needs of the trail.

5

Closely working with clients outsourcing and technical teams, build a rapport through meetings and teleconferences to understand future pipeline and ensuring repeat business from existing clients.

6

Reviewing budget provided by business development or project team for a study and ensuring that the budget is available and approved for all study for which services are offered.

7

Ensure all quality metrics and programs are maintained whilst meeting goals and targets. Assist in assurance of a highly visible quality culture across CTD.

8

Providing monthly activity completion report to finance department for revenue recognition and invoicing to sponsors of Client Services.

9

Take active participation at the time of preparing AOP, track approved AOP on monthly basis and provide forecast on quarterly basis looking into new business win and backlog on ongoing studies.

10

Participation in client meetings/ bid supportive meetings / teleconferences, where appropriate.

11

Provide inputs in to writing and reviewing departmental SOPs.

12

Good Manufacturing Practice – Investigate and report on internal conferences. Assist others in investigations into issues into relevant to assigned studies.

13

To ensure that manpower resources are adequate and have the required expertise.

14

Ensure appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities.

15

Ensure timely provision of reports and other information to clients through PMs.

16

Ensure that all aspects of customer interface, namely project management, business development and quality are adequately supported CS PM Staff.

17

Supervise planning, organizing, executing & reporting the project related activities.

18

Overall responsibility for ensuring that all activities come together in a timely manner to meet client requirements.

19

Escalation and resolution of technical & non-technical issues to concerned department head related to labeling & packaging projects.

20

Any other job responsibility assigned by Director & GM.