Head Cashier

Key Responsibilities

Cash & Billing Operations:

• Supervise and manage all cashiering activities at the billing counters.
• Ensure accurate billing, cash handling, and reconciliation of daily sales.
• Manage cash, card, UPI, gift voucher, and credit transactions efficiently.
• Ensure proper opening and closing of tills and verify cash deposits.
• Maintain records of petty cash, refunds, and discounts as per policy.
  

Team Management

• Allocate duties and schedules for cashiers to ensure adequate counter coverage.
• Train and guide new cashiers on billing systems, customer handling, and SOPs.
• Monitor team performance and maintain discipline and punctuality.
  

Customer Service

• Resolve billing-related customer queries and escalations professionally.
• Ensure fast and smooth checkout experience for customers.
• Support the sales team in achieving high customer satisfaction scores.
  

Audit & Compliance

• Ensure adherence to all cash management and security procedures.
• Support internal and external audits with proper documentation.
• Report discrepancies, shortfalls, or policy violations immediately to management.
  

Key Skills & Competencies

• Strong numerical and analytical skills
• Excellent communication and interpersonal abilities
• Team leadership and training capability
• Accuracy and attention to detail
• Knowledge of POS systems and MS Excel
• Customer service orientation