Hardware Asset Management

The HAM Manager gathers detailed hardware and software inventory information to facilitate decisions regarding purchasing, allocation, replenishment and retirement of IT assets. The role ensures effective utilization of all allocated hardware, software and related infrastructure. This position enforces compliance with corporate security policies, licensing requirements and technology deployment standards. The HAM Manager works closely with system support, networking, procurement, finance and other operational teams to ensure efficient and compliant management of all IT assets throughout their lifecycle.

Responsibilities

1. IT Asset Lifecycle Management

Supports and manages the full lifecycle of IT assets from procurement to retirement, ensuring assets are effectively deployed, tracked, updated and disposed.

Ensures detailed and accurate hardware and software inventory is always maintained.

Conduct annual asset reconciliation against the record in finance book.

2. Compliance, Audits & Licensing

Participates in regular internal/external audits to ensure asset data accuracy, proper documentation and compliance with licensing, security and policy requirements.

Manage software licenses, ensuring compliance with vendor agreements and legal standards.

3. Software Usage & Cost Optimization

Tracks software usage to identify unused or underused applications and eliminate over-licensing.

Helps optimize procurement and maintenance expenses by recommending cost-saving initiatives.

4. Vendor & Contract Management

Works with vendors to manage contracts, warranty claims, AMC renewals and maintenance schedules.

Ensures asset purchases and renewals align with budget and governance guidelines.

5. Asset Incident Management

Help manage incidents related to IT hardware and software assets such as failures, warranty claims or licensing issues.

Ensures timely resolution to minimize operational disruptions.

6. Preventive Asset Monitoring

Proactively monitors asset health, lifecycle milestones and policy deviations to prevent potential issues affecting operations.

1.

Contributes to IT asset budget planning, including procurement, maintenance and depreciation.

Coordinates with Fulfillment, Finance & Accounting teams to ensure asset-related expenses meet budgetary and compliance criteria.

2.

Tracks total cost of ownership (TCO) across purchase, maintenance, storage and disposal.

Recommend actions to reduce asset costs while improving operational efficiency.

3.

Collaborates with system support, networking, information security, logistics and service delivery teams to ensure smooth asset operations.

Supports standardized deployment and configuration practices across the organization.

4.

Contributes to enhancing asset management processes, SOPs, dashboards and automation opportunities.

Supports improvements to CMDB accuracy, discovery tools and reconciliation processes.

Strong understanding of Hardware Asset Management (HAM) and Software Asset Management (SAM) processes.

Hands-on experience with ITAM/CMDB tools such as ServiceNow, BMC Discovery.

Knowledge of ITIL processes related to asset, configuration, change and incident management.

Familiarity with software licensing models (Microsoft, Adobe, Oracle, etc.).

Ability to analyze asset data, generate reports and identify optimization opportunities.

Understanding of procurement workflows, warranty management and vendor coordination.

Awareness of security policies governing IT assets, data sanitization and disposal.

Strong analytical and problem-solving skills.

High attention to detail and accuracy in documentation.

Excellent communication and coordination skills across teams and vendors.

Ability to work under pressure and manage multiple priorities.

Proactive mindset with a focus on prevention and continuous improvement.

Strong ownership, accountability and customer-centric approach.

Ability to collaborate effectively with cross-functional stakeholders.