Happiness Ambassador

As a Customer Service Specialist, your primary responsibility will be to ensure a seamless and satisfactory experience for students throughout their journey. You will conduct regular feedback calls to gather valuable improvement inputs and manage student complaints efficiently through our CRM system. Timely coordination with relevant departments is essential to ensure the resolution and closure of reported issues. Personalized engagement is key to our approach, and you will be making birthday calls to students as part of our initiatives. Additionally, you will deliver engaging classroom presentations for both retail and corporate training batches, including in-person sessions. Accurate recording and updating of all student communications into the CRM module are crucial to maintain effective communication. Maintaining an up-to-date student database with accuracy and completeness is essential. You will liaise with internal departments to organize and execute webinars, ensuring a seamless delivery. Preparation and routine updates of training calendars, along with coordinating with students across all batches, will be part of your responsibilities. Tracking alumni career progression through follow-up calls and collecting feedback to enhance our offerings will be important. During staff absences, providing call-handling support and redirecting inquiries to the appropriate departments will be necessary. Requirements: - Minimum of 5 years of experience in customer service or client-facing roles. - Strong verbal and written communication skills to engage customers professionally. - Proven ability to resolve issues efficiently with empathy, patience, and sound judgment. - Skilled in managing multiple interactions, prioritizing tasks, and maintaining service quality under pressure. - Ability to collaborate with cross-functional teams for continuous service improvement. - Proficiency in conflict resolution and de-escalating situations while upholding the brand's integrity and professionalism. - Familiarity with CRM tools and data-driven approaches to monitor feedback and enhance customer experience.,