9 Deescalation Jobs

As a Supervisor, Operations at Results CX, you will play a crucial role in providing world-class support to call center agents and clients while striving to exceed performance targets. Your responsibilities will include: - Identifying, prioritizing, and coaching agent development areas. - Documenting account resolutions, issues, and general notes. - Assisting agents with functionality and basic troubleshooting for customer issues. - Maintaining target levels of performance required by the client. - Staying up-to-date with product and procedural knowledge through email updates, meetings, and trainings. - Providing motivational techniques to promote team building and Call Center morale. - Ensu...

Role Overview: If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. is seeking talented individuals to join their team in Chennai, India, offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. The Team Lead, Customer Service role at ACV is responsible for providing coaching, training, and mentorship to drive customer success team members to hit and exceed their individual and team...

Role Overview: If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. As a Team Lead, Customer Success at ACV Auctions in Chennai, India, you will be responsible for providing coaching, training, and mentorship to drive customer success team members to hit and exceed their individual and team goals. Your role will involve collaborating across departments to advocate for customers and contribute to ACV's overall growth strategy. Key Responsibilities: - Actively and co...

As a Customer Advisor, your role primarily involves addressing customer inquiries related to orders and general website queries. You will be responsible for answering inbound calls, initiating outbound calls to address customer complaints, and corresponding with customers via telephone and email. Communication with customers in their preferred language and accurate documentation of all interactions in the CRM system are crucial aspects of this role. Familiarizing yourself with the company's FAQ handbook will enable you to efficiently resolve customer queries. Key Responsibilities: - Respond to inbound calls and make outbound calls to follow up on customer complaints - Correspond with current...

Job Description As a Bouncer at Mahanagar Protection Force, your primary responsibility will be to ensure the safety and security of patrons and staff at clubs, bars, and events in Kalyan Dombivli. You will be required to monitor entry and exit points, manage crowd control, verify identifications, handle disruptive individuals, and coordinate with local law enforcement when necessary. Additionally, you will need to ensure adherence to establishment policies and provide excellent customer service to create a safe and welcoming environment. Key Responsibilities - Monitor entry and exit points at establishments - Manage crowd control effectively - Verify identifications of patrons - Handle disr...

As an integral part of SAP Customer Services & Delivery strategy, you will be joining the Premium Engagement (PE) business led by Technical Quality Managers (TQM) to provide strategic advisory services to the largest SAP customers. Your main responsibilities will include: - Understanding and delivering services according to service specifications within the respective solution areas - Participating in job rotations with various teams to meet performance requirements - Engaging in case studies, classroom and self-paced learning, technical and soft skill topics, and on-the-job training - Working on projects to showcase your communication, interpersonal skills, and work ethic - Demonstrating pr...

As the Crisis Center Helpline Supervisor, you will be responsible for overseeing and engaging in the day-to-day operations, training, and quality assurance of the 988 Crisis Center. Your key duties will include supervising staff, ensuring adequate coverage, providing training and feedback, managing escalated client concerns, and ensuring compliance with relevant regulations and policies. Your role will require strong leadership skills, crisis management experience, and the ability to handle challenging situations effectively. It is crucial to support the organization's mission, vision, and values by embodying behaviors such as honesty, excellence, accountability, respect, and teamwork. Your ...

As an Internal Solution Specialist on the Global Customer Care team, you serve as the subject matter expert, providing essential support to the Care Experience, Customer Success, and internal Operations teams across all contact channels. Your role involves navigating seamlessly between various platforms to ensure a smooth and expert experience for every interaction. You are expected to deliver timely and effective solutions while demonstrating a deep understanding of both customer needs and the requirements of internal support roles, all while maintaining an empathetic approach. A strong customer and internal support-focused mindset, along with a proven track record in customer service, is e...

As a Customer Service Specialist, your primary responsibility will be to ensure a seamless and satisfactory experience for students throughout their journey. You will conduct regular feedback calls to gather valuable improvement inputs and manage student complaints efficiently through our CRM system. Timely coordination with relevant departments is essential to ensure the resolution and closure of reported issues. Personalized engagement is key to our approach, and you will be making birthday calls to students as part of our initiatives. Additionally, you will deliver engaging classroom presentations for both retail and corporate training batches, including in-person sessions. Accurate recor...