Guest Service Associate – Front Office

0 - 1 years

1 - 2 Lacs

bengaluru

Posted:16 hours ago| Platform: Naukri logo

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Skills Required

guest service guest satisfaction front office operations front office hospitality front desk front office management customer service receptionist activities guest handling telephone handling guest relations guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and motivated Guest Service Associate to join our team in the front office. The ideal candidate should have 0-1 year of experience.

Roles and Responsibility

  • Manage front office operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
  • Maintain accurate records of guest interactions, transactions, and feedback.
  • Collaborate with other departments to ensure seamless service delivery.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Stay updated on industry trends and best practices to continuously improve service quality.

Job Requirements

  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Strong problem-solving and analytical skills are necessary to handle complex situations efficiently.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Basic knowledge of hospitality operations, including front office procedures and protocols.
  • Strong attention to detail is essential to maintain accurate records and reports.
  • Ability to adapt to changing situations and priorities with a positive attitude.

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