Guest Service Associate - F&B Service

We are looking for a highly skilled and motivated Guest Service Associate to join our team in the F&B service department. The ideal candidate should have 0-2 years of experience.

• Provide exceptional customer service to guests, ensuring their satisfaction and comfort.
• Manage front desk operations, including handling guest inquiries and resolving issues promptly.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of cleanliness and hygiene in public areas.
• Develop and implement effective communication strategies to enhance guest engagement.
• Collaborate with colleagues to achieve sales targets and improve overall performance.

• Excellent communication and interpersonal skills are required to work effectively with diverse groups.
• Strong problem-solving abilities and attention to detail are essential.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Basic knowledge of hotel management principles and practices is desirable.
• Familiarity with point-of-sale systems and inventory management software is an advantage.
• A positive attitude and passion for delivering exceptional customer experiences are necessary.