1808 Guest Satisfaction Jobs - Page 36

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Manages departmental inventories and assets including par levels and maintenance of equipment. Conducts m...

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Hotel and...

Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival, ensuring a warm and professional first impression Handle guest inquiries, requests, and complaints promptly and efficiently Coordinate with various departments to fulfill guest needs and resolve issues Manage guest check-in and check-out processes, ensuring smooth transitions Provide information about hotel facilities, servi...

You will be responsible for overseeing the restaurant operations and supervising the food and beverage service staff in accordance with the departmental BRISOP. Providing regular feedback and coaching to the associates will be a key aspect of your role. It will be essential to train all associates on the restaurant sequence of service and BRISOP to ensure the highest service standards are achieved in the restaurant. Additionally, conducting monthly department meetings with team members, sharing the minutes of the meeting with the F&B Manager, and taking necessary actions based on the discussions will be part of your routine. Maintaining immaculate grooming standards as per the resort's groom...

As an Assistant General Manager (Operations) at ELIVAAS, your primary responsibility will be to provide day-to-day leadership and direction to maximize financial returns, drive the development of people, create and maintain a unique guest experience, execute brand standards, and enhance awareness of villas and the brand within the local community. You will be required to analyze financial data to drive revenues, enhance profitability, and ensure maximum return on investment. Focus on implementing upselling initiatives to boost revenue and increase market share. Additionally, you will lead capital plans and asset management activities in collaboration with the owner to uphold or enhance the p...

A Duty Manager is responsible for overseeing the smooth and efficient operation of the Front Desk, ensuring guest satisfaction, managing staff, and handling emergencies. You will act as a point of contact for guests, addressing concerns, and ensuring a positive experience for all visitors. Additionally, your role will be crucial in maintaining the hotel's standards to enhance reviews and rating management. This is a Full-time, Permanent position with benefits such as Cell phone reimbursement, provided food, health insurance, internet reimbursement, and Provident Fund. The ideal candidate should have a minimum of 4 years of experience in a hotel setting. The work location for this position is...

The position you are applying for is responsible for overseeing all food and beverage operations, including culinary, restaurant, beverage, and room service operations. Your role involves ensuring guest and employee satisfaction, maintaining standards, and achieving or surpassing financial goals. It is crucial for you to demonstrate knowledge and proficiency in all relevant food and beverage laws and regulations while developing and implementing business plans for food and beverage. As a successful candidate, you should possess a high school diploma or GED along with at least 4 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degre...

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations. The Outlet Manager is responsible to manage the assigned outlet as a successful independent profit center, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. Ideally with a relevant degree, apprenticeship, or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Outlet Manager or Assistant Manager in a hotel or large ...

About Us: Kofteci Foodkrafts Private Limited, based in Bengaluru, is a rapidly growing hospitality company established in 2022. We are proud operators of a diverse range of restaurant brands, including Kebapci, OZ by Kebapci, Klava, Ferrara, and Krok Burgers, each known for their authentic cuisine, innovative menus, and customer-centric service. Driven by our dedication to quality and creativity, we are reshaping the landscape of casual and fine dining by offering immersive dining experiences and culinary brilliance. Our expansion into markets across India and the Middle East is underpinned by our unwavering commitment to prioritizing our people and delivering memorable dining experiences at...

As the Deputy Housekeeper at Imperial New Delhi, you will play a vital role in ensuring the delivery of exceptional guest experiences and maintaining the hotel's impeccable luxury standards. Your focus will be on preserving the timeless elegance of the property while working collaboratively with the Executive Housekeeper and various departments to uphold the heritage charms and implement modern cleaning practices tailored to the luxury hotel environment. Your responsibilities will involve overseeing daily housekeeping operations to ensure immaculate guest rooms, pristine public spaces, and the preservation of historic architecture artifacts. You will lead and inspire the housekeeping team to...

As a Duty Manager at Holiday Inn Chandigarh ZKP, you will be responsible for overseeing the daily operations of the hotel located in Chandigarh, India. Your role will involve managing staff, ensuring guest satisfaction, and promptly addressing any issues that may arise during your shift. Additionally, you will play a key role in scheduling, training, and collaborating with different departments to guarantee a smooth and enjoyable experience for all guests. Your primary duties will include supervising the hotel staff, maintaining high standards of customer service, and resolving any guest concerns or complaints in a timely and professional manner. You will also be actively involved in trainin...

As an integral part of the restaurant team, you will be responsible for assisting in the daily operations to ensure a high standard of service, ambiance, and guest satisfaction. Your role will involve supervising and guiding the restaurant team throughout breakfast, lunch, and dinner service periods. It is essential to maintain warm, personalized guest interactions that reflect our heritage hospitality values. In addition to overseeing guest interactions, you will handle feedback, special requests, and service recovery with professionalism and a proactive approach. Collaboration with culinary and stewarding teams is crucial to ensure seamless operations, including monitoring inventory, requi...

INDICATORS OF SUCCESS Financial (GOP, Restaurant Revenue, Average Check, Labour Control) Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review) Achievement of employee engagement survey (Kenexa) and retention goals for department AREAS OF RESPONSIBILITY Organizes functions and events for hotel clients Assists guest in organizing functions within hotel ability Consistently uses banquet process and follows brand standards Schedules staff to provide coverage for banquet events Communicates with event hosts/clients throughout event Directs banquet setup and scheduling Leads Banquet Event Order (BEO) meetings on a weekly basis Reviews BEOs for errors and make...

Guest Service: Ensure guests receive the highest level of personalized service. Address and resolve guest complaints or issues promptly, escalating to the Head of Department (HOD) when necessary, and follow up to ensure guest satisfaction. Room Management: Oversee room allocations and updates. Ensure that special guest requests are met and maintain regular contact with guests to ensure a pleasant stay. Operational Oversight: Supervise daily front office operations, including check-ins, check-outs, and reservations. Ensure smooth coordination with other departments. Staff Supervision: Train, mentor, and manage front office staff. Ensure all team members adhere to hotel standards and policies....

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, youll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also esse...

The Assistant Engineer is responsible for ensuring the maintenance, operational efficiency, and safety of all rides and attractions at the Khopoli, Maharashtra location. This role involves managing maintenance costs, enhancing uptime, fostering talent development, driving innovation, ensuring guest satisfaction, and maintaining safety standards. Overseeing maintenance costs according to the budget is a key responsibility, including utilities, inventory, and employee costs. Planning for spare parts and implementing automation strategies are also part of the responsibilities. Managing planned, preventive, breakdown, and predictive maintenance programs is crucial for uptime management. Effectiv...

Key Responsibilities: Kitchen Planning Plan and coordinate the activities of the team to ensure operative effectiveness. Follow guidelines laid by the Executive Chef on menu plan Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies. Estimate daily and weekly requirements as per the process laid. People Management Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. Prepare Duty rosters for the team in order to ensure operative effectiv...

An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. What you will be doing: Jobs involve all aspects of delivering optimum quality of a companys services Monitoring, inspecting, and proposing measures to correct or improve a hotels final products and processes in order to meet established quality standards. Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies. Provide training and guidance to hotel staff on qualit...

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry. Oversee daily hotel operations, including front desk, housekeeping, and guest services Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests Conduct daily briefings and ensure adherence to quality standards Handle guest check-ins, check-outs, and resolve any issues or complaints promptly Manage and motivate front office staff, providing guid...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance o...

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department, (eg, china, glass, silver, buffet presentations,...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years exp...