1808 Guest Satisfaction Jobs - Page 34

Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the s...

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

We are looking for an experienced and detail-oriented Housekeeping Supervisor to oversee and manage the housekeeping operations of the hotel. The ideal candidate will have strong leadership skills, the ability to motivate a team, and ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This role requires effective communication, problem-solving abilities, and flexibility to work in a fast-paced environment. Key Responsibilities Schedule, supervise, and evaluate housekeeping staff to maintain operational efficiency. Plan and assign daily housekeeping duties and projects. Develop, implement, and maintain housekeeping standards of excellence, ensuring all staff are full...

Are you passionate about hospitality, heritage, and creating unforgettable guest experiences Join our team at Bari Kothi, an award-winning luxury heritage hotel in Murshidabad. We are currently seeking a Guest Service Associate for a full-time on-site role, perfect for individuals who appreciate cultural experiences and are willing to relocate to Murshidabad for a truly unique opportunity. As a Guest Service Associate, your key responsibilities will include greeting and assisting guests with warmth and professionalism, efficiently managing check-in and check-out processes, promptly addressing guest needs and resolving any concerns, participating in heritage storytelling, property tours, and ...

As the Quality Assurance Manager at JW Marriott Hotel New Delhi Aerocity, your primary responsibility will be to communicate and implement Total Quality Management strategies throughout the property. You will work closely with General Managers, direct reports, and other staff members to ensure that quality processes align with the company's mission and brand standards, meet customer needs, enhance employee satisfaction, and focus on continuous improvement at the property level. To qualify for this position, you should hold a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related field, along with at least 4 years of experience in guest services, front desk op...

You will be responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Working closely with direct reports, General Managers, and other staff, you will play a key role in developing and implementing quality assurance strategies to ensure that quality processes align with the company's mission and brand standards. Your focus will be on meeting target customer needs, ensuring employee satisfaction, and driving continuous improvement at the property level. To be successful in this role, you should have a 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, a...

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests. Set tables, trays according to type of food ordered and the hotels service standards Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability Uses proper telephone etiquette Keeps concerned departments informed about the guest allergies and food preferences Accurately records, pre-checks and picks-up all food and beverage orders Update the hotel software with guest preference, likes and dislikes on to the guest profile section Responsible for cleaning and r...

The Health Club Associate performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pools are maintained in the best working and hygienic condition. He / she guides guests in using the fitness equipment safely, ensuring guest satisfaction at all times. What will I be doing As the Health Club Associate, you will be responsible for performing the following tasks to the highest standards: Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests. Take initiative to resolve issues, clearly communicating with both guests and colleagues. Respond ...

As an F&B Associate, you will play a crucial role in providing exceptional service to guests in our food and beverage department. Your responsibilities will include taking orders, serving food and drinks, ensuring cleanliness, and maintaining compliance with health and safety standards. Join us to enhance our guests dining experiences. Essential Job Tasks Take and serve food and beverage orders promptly and courteously Ensure cleanliness and maintenance of work areas and equipment Handle guest inquiries and concerns effectively and professionally Assist in the preparation and presentation of food and beverages Coordinate with kitchen staff to ensure timely delivery of orders Adhere to all he...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co...

We are seeking an experienced and innovative Executive Chef to lead our culinary operations. The ideal candidate will be responsible for overseeing all aspects of the kitchen, ensuring exceptional food quality, cost efficiency, and guest satisfaction. Key Responsibilities: Plan, develop, and execute menus across restaurants, banquets, and in-room dining. Lead, train, and motivate the kitchen brigade to maintain high culinary standards. Control food costs, manage inventory, reduce wastage, and negotiate with vendors. Ensure compliance with FSSAI, HACCP, and hygiene/sanitation standards. Coordinate with F&B service teams to deliver smooth dining experiences. Innovate and introduce seasonal spe...

A Front Office Coordinator assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfact...

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance wit...

Develop and implement strategic sales plans, including goal setting, budgeting, and forecasting to maximize revenue across group, transient, and catering/banquet sales Analyze market trends, competition, and customer needs to adapt strategies and ensure business growth Lead and manage the sales team, including recruitment, performance management, and professional development Oversee all marketing, advertising, and public relations activities in collaboration with corporate departments Actively participate in sales presentations, property tours, and high-level customer meetings Engage with community and professional organizations to maintain visibility and promote a positive brand image Monit...

Culinary Leadership: Assist the Executive Chef in overseeing the kitchen operations and providing culinary leadership to the kitchen staff. This involves ensuring the quality and consistency of food preparation, implementing menu enhancements, and maintaining high standards of food presentation. Menu Development: Collaborate with the Executive Chef in developing and updating menus that align with the concept, seasonality, and customer preferences. This includes creating new dishes, adapting recipes, and incorporating innovative culinary trends. Kitchen Management: Assist in managing the day-to-day operations of the kitchen, including staffing, scheduling, and food inventory management. Coord...

Responsible for serving the clients and guests according to Sodexo standard and to perform duties as delegated by the Chef Manager Key Result Areas: Prepare indents for FB section as per the consumption pattern, and keep proper track of breakages, and maintain consumption reports and costs of department Ensure implementation of company discipline at site Adhere to proper food hygiene and storage practices. Keep track on Standard Service Timing Clearance as per Standards. Keep track of staff duty roasters briefing. Keep track of Sales. Ensure all Process Checklist are followed and updated regularly. Ensure complete care and handling in relation to catering service and buffet equipment Observe...

-Ensures the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are deliered to the highest leel -Works proactiely to improe guest satisfaction and comfort, deliering a positie and timely response to enquiries and problem resolution -Deelops and implements plans where kitchen initiaties & hotel targets are achieed -Leads and manages the kitchen team, fostering a culture of growth, deelopment and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working re...

Key Responsibilities of the Commis Chef (Indian/Continental): -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are deliered to the highest leel -Works as part of a team that maximizes guest satisfaction and comfort, deliering a positie and timely response to enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Deliers on departmental plans and objecties, where hotel initiaties & targets are achieed -Collaborates with their immediate report, ensuring that costs and inentory are controlled,...

Superise and coordinate daily bar operations, ensuring smooth functioning and guest satisfaction. Greet and interact with guests in a professional and friendly manner. Ensure proper preparation and serice of beerages according to hotel standards. Handle guest complaints efficiently and resole issues promptly. Maintain cleanliness, hygiene, and safety standards at the bar area. Train, motiate, and guide bartenders and bar attendants. Prepare staff duty rosters and allocate tasks. Ensure grooming standards and professional conduct of bar staff. Conduct regular briefings to update staff on promotions, specials, and serice standards. Monitor bar sales and achiee reenue targets. Control costs by ...

Key Responsibilities of the Purchasing Manager: -Supports the smooth running of the purchasing department, exerting diligent financial process control under company and business procedures -Works proactiely with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst deliering a positie and responsie approach to enquiries and problem resolution -Deelops and implements business strategies where objecties are communicated at all leels, performance is measured accurately and reported upon in a timely manner -Manages the life cycle of the team within the department, fostering a culture of growth, deelopment and performance -Responsible for the purchasing...

Supports the smoothrunning of the reserationsdepartment, where all aspects of the guest journey and experience are delieredto the highest leel Works as part of ateam that maximizes guest satisfaction and comfort, deliering a positie and timelyresponse to guest enquiries and problem resolution Takes responsibilityfor the duties and tasks assigned to the role, ensuring that all work is carriedout in a timely and professional manner Deliers ondepartmental plans and objecties, where hotel initiaties & targets areachieed Collaborates withtheir immediate report, ensuring that costs and inentory are controlled, thatproductiity and performance leels are attained Builds and maintainseffectie working ...

Role: Guest Relations Executive Exp: 3-8 Years Location- Gurugram HR A. Guest Relations Management 1. Proficient in Handling of Front Office, Reception Area and EPBAX 2. Ensure walk-in clients /Visitors / Vendors handling and their general hospitality. 3. Vendor Administration & Management. 4. Sound Communication, Presentation and interpersonal skills 5. Can manage and handle Internal and External communications. 6. Maintaining Directors Office Calendar, Planning & Ensuring priorities of Daily Agenda, Conference and meeting area are well equipped and planned. 7. Guest Relation and PR Communication with external clients and vendors on regular basis As per business and work requirements. 8. Co...