Housekeeping Supervisor / Executive Housekeeper

Housekeeping Supervisor

Key Responsibilities

• Schedule, supervise, and evaluate housekeeping staff to maintain operational efficiency.
  
• Plan and assign daily housekeeping duties and projects.
  
• Develop, implement, and maintain housekeeping standards of excellence, ensuring all staff are fully trained.
  
• Organize and monitor deep cleaning projects across rooms and public areas.
  
• Identify and report maintenance-related issues to the engineering department.
  
• Monitor and resolve guest complaints promptly, ensuring guest satisfaction.
  
• Ensure overall cleanliness, hygiene, and orderliness of guest rooms, public areas, and back-of-house areas.
  
• Control departmental operating costs and manage resources within the allocated budget.
  
• Maintain accurate inventory of housekeeping supplies, equipment, and linens.
  
• Anticipate, identify, and resolve operational challenges effectively.
  
• Recognize and address safety, fire, and security hazards.
  
• Assist with housekeeping tasks when necessary to meet service requirements.
  
• Coordinate with engineering and front office for Out of Order (OOO) rooms, carpet cleaning, and special cleaning schedules.
  
• Conduct regular and random inspections of guest rooms, public areas, and facilities to ensure quality standards are met.
  
• Maintain strong knowledge of hotel facilities, events, and services to support guest queries and staff coordination.
  
• Foster a cooperative and positive working environment across departments.
  
• Work flexible schedules, including weekends and holidays, as required.
  

Required Skills & Competencies

• Minimum

  5 years of housekeeping experience

  with at least

  3 years in a supervisory position

  within the hotel industry.
• Strong leadership, team management, and motivational skills.
  
• Excellent communication and interpersonal skills.
  
• Highly organized with strong attention to detail.
  
• Ability to work under pressure in a fast-paced environment.
  
• Problem-solving and decision-making abilities.
  
• Knowledge of housekeeping procedures, cleaning equipment, and safe chemical handling.
  
• Budgeting, cost control, and inventory management skills.