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5.0 - 7.0 years
4 - 6 Lacs
karnal
Work from Office
We are looking for an experienced and detail-oriented Housekeeping Supervisor to oversee and manage the housekeeping operations of the hotel. The ideal candidate will have strong leadership skills, the ability to motivate a team, and ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This role requires effective communication, problem-solving abilities, and flexibility to work in a fast-paced environment. Key Responsibilities Schedule, supervise, and evaluate housekeeping staff to maintain operational efficiency. Plan and assign daily housekeeping duties and projects. Develop, implement, and maintain housekeeping standards of excellence, ensuring all staff are fully trained. Organize and monitor deep cleaning projects across rooms and public areas. Identify and report maintenance-related issues to the engineering department. Monitor and resolve guest complaints promptly, ensuring guest satisfaction. Ensure overall cleanliness, hygiene, and orderliness of guest rooms, public areas, and back-of-house areas. Control departmental operating costs and manage resources within the allocated budget. Maintain accurate inventory of housekeeping supplies, equipment, and linens. Anticipate, identify, and resolve operational challenges effectively. Recognize and address safety, fire, and security hazards. Assist with housekeeping tasks when necessary to meet service requirements. Coordinate with engineering and front office for Out of Order (OOO) rooms, carpet cleaning, and special cleaning schedules. Conduct regular and random inspections of guest rooms, public areas, and facilities to ensure quality standards are met. Maintain strong knowledge of hotel facilities, events, and services to support guest queries and staff coordination. Foster a cooperative and positive working environment across departments. Work flexible schedules, including weekends and holidays, as required. Required Skills & Competencies Minimum 5 years of housekeeping experience with at least 3 years in a supervisory position within the hotel industry. Strong leadership, team management, and motivational skills. Excellent communication and interpersonal skills. Highly organized with strong attention to detail. Ability to work under pressure in a fast-paced environment. Problem-solving and decision-making abilities. Knowledge of housekeeping procedures, cleaning equipment, and safe chemical handling. Budgeting, cost control, and inventory management skills.
Posted 1 day ago
12.0 - 14.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Job description Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc. Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience. Identify key performance characteristics of each Retailer Category. Create and manage Data- base for the identified parameters. Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display Signage Merchandising requirements & solutions Storefronts trends, Fit-out guidelines, Tenant Co-ordination Supplier evaluation & selection Establish criteria for Vendor categorization and evaluation Maintain references for establishing credibility of Vendors Understand the commercial capabilities of Vendors Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies MIS Analyse and evaluate ongoing Business Performance Manage the business planning & budgeting process Timely and accurate reporting of Mall performance Customer Understanding Develop an intimate knowledge of shoppers Attitudes and Behaviours Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall Traffic & Parking Control Understand the traffic movements in the Mall premises Management of Parking Spaces for effective utilization Road Safety Liaison with Local Authorities Police Fire Hospitals Crowd Control Understanding the crowd dynamics Plan for rush situations Understanding of panic situations Customer Interaction Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition Contribute to category Management Customer Relationship Management Customer Satisfaction Understanding factors influencing customer satisfaction and dissatisfaction Monitoring RSI & CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction Retailer Principles and Practices Elements of Retailing, including Principal types, ownership structures, and retailing terminology Price points, merchandising, advertisements Additional Skills: Fluency in English Interpersonal & analytical skills Proficiency in MS Office Teamwork Experience: Qualification Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation, Area/Regional Manager/Multiplexes Interested Candidate, Kindly send the resume at shaikhaasmaoasis@gmail.com Warm Regards, Aasma Shaikh
Posted 1 month ago
6.0 - 10.0 years
2 - 5 Lacs
Agra
Work from Office
. Managing Housekeeping Operations Maintain high standards of cleanliness for the hotel, rooms, public areas Ensures guest room status is communicated to the Front Desk in a timely and efficient manner Knwlge of chemicals Must have Hotel Experience . Required Candidate profile . Female Candidates preferred. Must have worked in 5 Star Hotel Groups for atleast 5 years as Senior Executive / Supervisor Accommodation may be provided Age : Between 30 to 40 Yrs .
Posted 2 months ago
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