Guest Service Associate

• Take and serve food and beverage orders promptly and courteously
• Ensure cleanliness and maintenance of work areas and equipment
• Handle guest inquiries and concerns effectively and professionally
• Assist in the preparation and presentation of food and beverages
• Coordinate with kitchen staff to ensure timely delivery of orders
• Adhere to all health, safety, and hygiene standards
• Assist with inventory management and stock replenishment
• Collaborate with team members to achieve service excellence

Restaurant Operations

• Prepare dining area before service (mise en place, table setup, station readiness).
• Greet and seat guests, present menus, and take orders efficiently.
• Coordinate with kitchen and stewarding for timely service and cleanliness.
• Monitor guest satisfaction and handle feedback proactively.
• Maintain ambient standards (lighting, music, temperature, cleanliness).

In-Room Dining (IRD)

• Review daily room service orders and prepare trays/trolleys accordingly.
• Deliver food and beverages to guest rooms promptly and discreetly.
• Ensure accurate billing and signature collection as per SOP.
• Retrieve trays post-service and maintain corridor cleanliness.
• Follow guest privacy protocols and safety procedures during delivery.

Banquet & Event Service

• Assist in setup and teardown of banquet halls (tables, linen, AV, d cor).
• Serve food and beverages during events (buffet, plated, cocktail service).
• Coordinate with banquet kitchen and stewarding for smooth flow.
• Support event host and ensure guest satisfaction throughout.
• Maintain inventory of banquet supplies and report shortages.

• Preferred: Diploma or Degree in Hotel Management / Hospitality / Culinary Arts

• Strong communication skills in English; Tamil or Hindi is a plus
• Basic knowledge of food service etiquette and hygiene standards
• Ability to multitask and work under pressure in fast-paced environments
• Guest-centric attitude with a warm and professional demeanor
• Willingness to learn and adapt across multiple outlets (Restaurant, IRD, Banquets)

• Food Safety & Hygiene (FSSAI / HACCP awareness)
• First Aid or Fire Safety Training
• Responsible Service of Alcohol (if applicable to outlet)

• above 1 year experience in hotel, resort, or fine dining setup preferred
• Exposure to banquet service, room service, or multi-cuisine restaurants is an advantage