Guest Service Associate

Essential Job Tasks

• Greet guests warmly and provide courteous, professional service at all times.

• Handle guest check-in and check-out procedures efficiently.

• Respond to guest inquiries, requests, and complaints promptly and effectively.

• Coordinate with housekeeping, maintenance, and other departments to resolve guest issues.

• Maintain accurate guest records and update systems as required.

• Ensure adherence to service standards, SOPs, and safety guidelines.

• Promote hotel services, facilities, and offers to enhance guest experience.

Areas of Responsibility

• Guest Reception Front Desk Operations

• Customer Service Guest Relations

• Complaint Handling Service Recovery

• Coordination with Operational Teams

• Compliance with Policies Service Standards

Required Qualifications

• Hotel Management, Hospitality, or related field

• Basic computer knowledge and familiarity with front office systems (preferred).

Work Experience

• 0–4 years of experience

• Freshers with strong communication skills may be considered.