1808 Guest Satisfaction Jobs - Page 38

AREAS OF RESPONSIBILITY Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group s overall mission, vision values and strategies Develops and implements strategies for housekeeping Monitors status regularly and adjusts strategies as appropriate Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals Pre pares annual budget; monitors achievement of budget and t...

Key Responsibilities: Greet guests upon arrival and assist with luggage handling and transportation. Escort guests to their rooms and provide information about hotel facilities and services. Assist in managing guest requests, including transportation arrangements and luggage storage. Deliver messages, packages, and other items promptly. Maintain cleanliness and organization of the bell desk area. Provide accurate information about local attractions and hotel amenities. Support the Front Office team with administrative and operational tasks as required. Ensure guest satisfaction through courteous and professional service.

Key Responsibilities: Greet guests upon arrival and assist with luggage handling and transportation. Escort guests to their rooms and provide information about hotel facilities and services. Assist in managing guest requests, including transportation arrangements and luggage storage. Deliver messages, packages, and other items promptly. Maintain cleanliness and organization of the bell desk area. Provide accurate information about local attractions and hotel amenities. Support the Front Office team with administrative and operational tasks as required. Ensure guest satisfaction through courteous and professional service.

AREAS OF RESPONSIBILITY Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group s overall mission, vision values and strategies Develops and implements strategies for housekeeping Monitors status regularly and adjusts strategies as appropriate Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals Pre pares annual budget; monitors achievement of budget and t...

Key Responsibilities: Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Key Responsibilities: Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Key Responsibilities of the Housekeeping Attendant: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attai...

Key Responsibilities of theFinance Executive - Payable: Supports the smooth running of the accounting department, exerting diligent financial process control and ensuring efficiency and resilience to growth Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance level...

Primary goal to achieve individual catering revenue goals by developing and implementing strategies for selling available space to groups and the local community, specifically the social and wedding market Develops catering sales presentation and collateral materials Identifies and prioritizes potential local business Monitors sales productivity and provides the catering sales staff with ongoing education and coaching Provides and distributes regular update reports Actively sells and up-sells services to clients; develops customized presentations and negotiates terms of agreement Manages inventory control standards in conjunction with the foods and beverage department Participates in the dev...

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality. As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom Empty all trash containers and replace with fresh liners Restock useable items in guestrooms or suites, i.e., soap, towels, paper items Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware Clean and vacuum exterior entry and hallways Keep linen closets and supply areas clean and organized Ensure guest laundry and dry-cleaning orders are attended to promptly Notifies sup...

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality. As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom Empty all trash containers and replace with fresh liners Restock useable items in guestrooms or suites, i.e., soap, towels, paper items Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware Clean and vacuum exterior entry and hallways Keep linen closets and supply areas clean and organized Ensure guest laundry and dry-cleaning orders are attended to promptly Notifies sup...

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson s overall mission, vision values and strategies Develops and implements strategies for achieving individual sales goals Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments Develops data and recommends programs to meet clients needs Prepares proposals and contracts that are geared to maximize profit while satisfying client needs Solicits files on a timely basis to confirm business Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new busine...

What will I be doing As the Guest Relationship Officer, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfact...

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assign...

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Champion Business Excellence Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel. Stay ahead of market trends and seize new opportunities. Lead with Vision Inspire a culture of excellence by providing strong leadership to all t...

What will I be doing As the Assistant Manager Guest Relations, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Sa...

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Champion Business Excellence Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel. Stay ahead of market trends and seize new opportunities. Lead with Vision Inspire a culture of excellence by providing strong leadership to all t...

As the Executive Floor Agent, you will be responsible for performing the following tasks to the highest standards: Ensure that rooms and services provided by the hotel are correctly accounted for within guests statements. Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Promptly answer telephone calls, adv...

The Sous Chef will manage and lead the team to ensure smooth running culinary operation and maximize the level of standard in the hotel s kitchen. What will I be doing As the Sous Chef, you will be responsible for performing the following tasks to the highest standards: Plan, prepare and implement high quality food and beverage products, and set-ups in all areas in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use appropriately all equipment, tools and machines. Focus on constant improvement of training manuals and SOPs. Participate actively in quality initiatives such as daily Chef briefings and monthly tea...

As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or ...

As the Bartender, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Serve beverages and / or food to ...

The Hotel Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability. The role will lead a team of highly experienced senior executives including Director of Operations, Front Office Manager, Executive Housekeeper, Director of Culinary, Chief Engineer, Director of Food and Beverage, Cluster Director Security. As a team, he / she will build and maintain a good public image for the hotel and achieve an esprit de corps amongst team members. What will I be doing As the Hotel Manager, you will be responsible for performing the following tasks to the highest ...

As the Junior Sous Chef, you will be responsible for performing the following tasks to the highest standards: Plan, prepare and implement high quality food and beverage products, and set-ups in all areas in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use appropriately all equipment, tools and machines. Focus on constant improvement of training manuals and SOPs. Participate actively in quality initiatives such as daily Chef briefings and monthly team meetings in order to constantly improve the culinary operation, meet targets and keep communication flowing. Work on offsite events when requested. Complete ta...

As Guest Experience Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Experience Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brands loyalty scheme Maximise room occup...