1808 Guest Satisfaction Jobs - Page 39

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. 1.Champion Business Excellence Drive the hotel s financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel Stay ahead of market trends and seize new opportunities 2.Lead with Vision Inspire a culture of excellence by providing strong leadership to all team members Monitor and develop team member performance, particularly the executive team and department heads Foster a workplace ...

Guest Relations Executive The Guest Relations Executive provides leadership and guidance to the Guest Relations staff during the assigned shift to ensure consistent quality service is provided. What will I be doing As the Guest Relations Executive, you will be responsible for performing the following tasks to the highest standards: Team Supervision : Supervise the Guest Relations staff to ensure smooth and efficient operations during your shift. Provide clear directions and monitor performance to encourage improvement. Effective Communication : Communicate effectively, both verbally and in writing, to provide clear instructions to the team and maintain high levels of service. Problem Solving...

As the General Manager, you will be responsible for leading the hotel to achieve and exceed performance targets, maintaining Hilton's high standards, and ensuring an exceptional guest experience. You will oversee the financial success of the hotel, the development of the executive team, and operational effectiveness in alignment with Hilton's values. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Brand Culture & Values : Recognize Hilton's brand culture and exemplify Hilton's values every day. Financial Management : Lead the hotel in achieving key performance indicators, including profitability, earnings, reve...

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Champion Business Excellence Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel. Stay ahead of market trends and seize new opportunities. Lead with Vision Inspire a culture of excellence by providing strong leadership to all t...

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that empha...

Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the s...

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while ensuring that employee, guest, and owner expectations are met. As the Assistant Manager - Outlet, your role involves assisting the Outlet Manager in managing the assigned outlet as a successful independent profit center. This includes adhering to the outlet's operating concept and Hyatt International standards, with a focus on maximizing guest satisfaction while operating within budget to contribute to the financial success of the outlet. Ideally, you should have a relevant degree, apprenticeship, or diploma in Hospitality or re...

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university i...

Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Constr...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university i...

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WOR...

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Manages departmental inventories and assets including par levels and maintenance of equipment. Conducts m...

The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing the day-to-day operations of the front desk and guest services. This role ensures outstanding guest service, efficient check-in/check-out processes, and smooth coordination between departments to deliver a seamless guest experience. Assist in managing daily front office operations including reception, reservations, concierge, and guest services. Supervise and train front office staff, ensuring excellent customer service standards are met. Handle guest complaints and special requests professionally and efficiently. Coordinate with housekeeping, maintenance, and other departments to ensure g...

Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata to ensure maximum cooperation, productivity, and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may effect the interests of Novotel Kolkata should be brought to the attention of the Management. Assist the Director of F&B to plan & execute the operations of the assigned outlet. Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet. Ensure that the team has been trained for all safet...

Role & responsibilities Welcoming the guest with simle Guest Interaction Offer Beverages or Starters , Recommend Special Items, Talk About Popular Dishes Preferred candidate profile

Culinary Leadership: Assist the Executive Chef in overseeing the kitchen operations and providing culinary leadership to the kitchen staff. This involves ensuring the quality and consistency of food preparation, implementing menu enhancements, and maintaining high standards of food presentation. Menu Development: Collaborate with the Executive Chef in developing and updating menus that align with the concept, seasonality, and customer preferences. This includes creating new dishes, adapting recipes, and incorporating innovative culinary trends. Kitchen Management: Assist in managing the day-to-day operations of the kitchen, including staffing, scheduling, and food inventory management. Coord...

You will be responsible for planning, coordinating, and executing engaging events at the outlet to enhance the overall guest experience and drive footfall. This involves identifying, sourcing, and booking trending artists, DJs, performers, and entertainers that align with the outlet's brand and audience. It is essential to conduct regular market research to stay updated on entertainment trends, competitor outlets, and event concepts to keep offerings fresh and relevant. Collaboration with artists, vendors, and suppliers is key to managing logistics, technical setups, and specific requirements for events at the outlet. Your presence during all events is required to ensure smooth execution, en...

As the Food and Beverage Operations Manager, you will be responsible for overseeing all culinary, restaurant, beverage, and room service operations. Your primary focus will be on ensuring guest and employee satisfaction, maintaining high standards, and achieving or surpassing financial goals. You are expected to demonstrate knowledge and proficiency in all relevant food and beverage laws and regulations, and to develop and execute a comprehensive business plan for the food and beverage department. To be successful in this role, you should possess a high school diploma or GED, along with at least 4 years of experience in the food and beverage, culinary, or related professional area. Alternati...

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, ...

Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of t...

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administ...

The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio , comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities: Operational Excellence & Hotel Performance: Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property vi...