The Recreation Manager is responsible for the overall operation and control of the spa and wellbeing activities. This role is will head the entire operation of the spa and fitness facilities including consultations, reservations, treatments, retailing, spa cuisine, fitness exercise programs and the exercise studio. What will I be doing? As the Recreation Manager, you will be responsible for performing the following tasks to the highest standards: Meet and exceed guests expectations through monitoring and making improvements. Responsible for the membership sales of the fitness centre, making and completing the membership sales plan. Develop good relationships with hotel guests and Fitness Centre members. Select fitness instructors for Fitness Centre members and make course plans. Responsible for the efficiency and profitability of the Fitness Centre and Spa operations. Identify problems and report to the Director of Operations for improvement and resolution, providing relevant information to the Management. Interview, train and evaluate Fitness Centre and Spa staff. Encourage and motivate employees to improve work efficiency. Participate and make equipment maintenance plans as well as sign maintenance contracts with equipment suppliers when necessary. Control and manage the consumption of guest supplies, effectively control costs. Take inventory of operating equipment regularly and take appropriate actions. Ensure good behaviour of staff at all times in the spa, fitness room and all areas of the hotel and that they act in compliance with Hilton brand standards. Work with relevant departments on overall appearance, maintenance, hygiene and safety issues when necessary. Respond quickly to emergencies and strictly implement Hilton standards. Deal with guests complaints promptly and keep incidents to a minimum. Ensure that all items are ordered, stored and claimed according to set standards, recording all Items within the warranty period in the accounts. Keep abreast of industry trends and competitors while coming up with new ideas for business improvement. Work closely with the market development team to explore current and future business development strategies. Provide monthly reports to the COO and CFO. Adhere to hotel safety policies, emergency rules and procedures. Ensure that team members fully understand and follow the contents of the team members handbook. Perform other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Recreation Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing? As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

A Food and Beverage Associate is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets. What will I be doing As a Food and Beverage Associate , you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Prepare set ups for tables and/or rooms Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Food and Beverage Associate serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attit

A C&E Executive analyses local market trends and competitor activity to generate new future business for the hotel. What will I be doing As C&E Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify new business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner What are we looking for? A C&E Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behav

An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Recommend system improvements to the IT Manager Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, a

A Stewarding Executive under the general guidance of the Chief Steward or Assistant Chief Steward, oversees and supervises all aspects of stewarding operation during a shift, in adherence to Hilton policies and procedures. This role ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. What will I be doing As the Stewarding Executive, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus with customers in mind. Possess a positive attitude, take responsibility and initiative to resolve issues and communicate clearly with customers and colleagues. Responsible for guiding the stewards in their jobs. Assist the Chief Steward to control and analyze on an on-going basis the cleanliness of kitchen areas, banquet rooms (back of the house), equipment and utensils, operating and cleaning supplies, as well as team members payroll, related costs, breakage and loss. Provide sufficient cleaning supplies and equipment which are in accordance with sanitation standards and in good condition to the outlets and kitchen sections, for stewarding operation during a shift. Responsible for the results in implementing the cleaning schedule. Take daily inventory and make requisition of cleaning supplies. Responsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment. Maintain and update the steward operating manual, chemical charts and cleaning charts for the team s reference. Prepare and monitor the requisitions of all chemicals and equipment. Conduct and prepare the monthly operating equipment inventory. Report and monitor the breakage and loss report for operating equipment. Keep the storeroom in order. Maintain the polishing machine and the deoxidizing bath in perfect order. Operate and maintain the automatic dish-washing machine and other cleaning equipment. Provide the restaurants with sufficient dishes. Clean the floor and the tiles in the kitchen, corridors and stewarding areas. Assist the Chief Steward to check that all areas of the kitchen, canteen, and storerooms are up to sanitation standards. Complete the FSMS checklist in preparation for service. Check reservations for the day, ensure that the team is aware of busy areas in the operation. Perform all duties and responsibilities safely for yourself and others in the workplace. Assist Waiters, Bar Attendants and Kitchen team members where required. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Stewarding Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

A Housekeeping Associate is responsible for ensuring cleanliness of public areas to deliver an excellent Guest and Member experience while managing guest requests and replenishing guest amenities. What will I be doing As a Housekeeping Associate, you are responsible for ensuring cleanliness of public areas to deliver an excellent Guest and Member experience. A Housekeeping Assistant will also be required to replace guest amenities and assist with guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards: Ensure cleanliness of public areas Clean guest bedrooms and bathrooms Vacuum rooms and corridors Change and replenish bed linen, towels and guest amenities in line with company guidelines Undertake regular deep cleaning tasks Restock and maintain trolley on daily basis Be environmentally aware Dispose of waste accordingly Carry out lost property procedures Manage guest requests in a timely and efficient manner Manage master keys in his/her possesssion Check public areas and toilets taking remedial action where necessary Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Housekeeping Associateserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

An Assistant Purchasing Manager will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. What will I be doing? As Assistant Purchasing Manager, you will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel Purchase the correct goods and materials at a competitive price and proper quantities/volumes Assist the Purchasing Manager with regular reports on goods purchased and inventory levels so to allow for more effective future purchasing Report all monthly savings to the hotel Team Work with hotel management to improve the purchasing process as a way to reduce waste and improve profitability Maintain good communication and working relationships with all hotel areas Attend finance meetings, as required Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner What are we looking for? An Assistant Purchasing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a high volume Accounts function Computer literate, with good MS Excel skills Good time management and organisation skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience with the Birchstreet and the PeopleSoft system Relevant degree, in Finance/Accounting or related business discipline, from an academic institution

A Learning & Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. What will I be doing? As a Learning & Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hiltons comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards: Support departments in developing cutting edge functional excellence and in developing leadership capabilities Act as a change catalyst in the cultural and organizational transformation of the Hotel Provide key input of Training aspects for all activities and plans of the Hotel Support individual and team development, career development, and training and experience-based learning Induct, coach, and mentor new Team Members Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments Partner with department to deliver training programs and other organizational and leadership development interventions Monitor and conduct learning and development reviews with each department Prepare annual training plans and training calendars for the hotel What are we looking for? A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain t

The Assistant Manager Sales assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as we'll as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. What will I be doing As the Assistant Manager Sales, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Motivate and train department employees and ensure that they perform we'll. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Conscientiously perform assigned tasks and special tasks. Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales. Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations. Regularly analyze the composition of tourist source cities, formulate development plans and expand channels. The department reserves the right to change or supplement the job description if necessary. What are we looking for A Assistant Manager Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: Volunteer to provide unparalleled hospitality. Integrity: Do what you should do all the time. Leadership: Strive to be a leader in both your industry and your community. Teamwork: Actively promote teamwork spirit in all work. Ownership: take responsibility for your actions and make decisions. Now: Operate with urgency and discipline. Junior College degree. At least 3 years of relevant experience in international hotel chains. Good English and Chinese reading and writing skills to meet business needs. Good communication skills. Able to work under strong pressure. Understand local customers and have strong market analysis ability. Have certain customer resources.

The Human Resources Apprentice learns the Human Resources function knowledge and supports Human Resources team members with the routine job in recruitment, training, compensation and benefits, and team member relationship related affairs. What will I be doing Check emails, shortlist resumes and reply to candidates job applications. Answer telephone calls from job applicants, schedule interviews with candidates via telephone calls and email and update the interview schedule. Instruct candidates to fill application forms and check that all information required for the application form is completed and accurate. Master the recruitment system, post new job openings, and update new hire information on the recruitment system. Prepare onboarding materials for new team members. Handle trainee dormitory arrangements and assist them in solving different living or working problems. Take part in the onboarding process for new hires. Update the new hire and trainee lists. Keep a record of all potential candidates CVs and clear all rejected CVs. Distribute incoming and outgoing forms. Assist with recruitment events. Design and create HR related publicity for activities. Make sure the set-up for the waiting room is organized. Organize the recruitment notice board and clean the knowledge room. Communicate with trainees and help them solve problems during their internship. Organize different trainee activities. Take part in employee activities and give support to colleagues. Check lockers. Take care of team facilities. Manage WeChat and public account updates. Maintain stock for office stationery. Assist in filling training documents. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for Bachelor s degree. Good spoken and written English to meet business needs. Good communication, organization and coordination skills. A team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team members. Able to work under great physical and mental pressures. Familiar with computer systems, preferred.

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. What will I be doing As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: Maintain an effective bar service with an emphasis on high quality, efficient service. Check that Guest service standards are set, implemented and monitored, and continuously evaluated Set-up of the outlet in accordance with the pre-determined standards of the operation Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied Ensure all Team Members are impeccably presented and adhere to the correct uniform standards Evaluate the performance of the Team ensuring the highest standards of service are given at all times Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures Adhere to the Company disciplinary policy when necessary Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence Complete all necessary administration in accordance with Company procedures relating to all staff members Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained Meet or exceed the monthly drink profit margin target What are we looking for A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Customer Service experience in supervisory or above capacity A warm personality, attentive and smartly presentable An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Committed to delivering high levels of customer service Ability to work under pressure Flexibility to respond to a range of different work situations A medium level of IT proficiency is required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in similar role Passion for delivering exceptional levels of Guest service

The Director of Human Resources operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the hotel General Managers and the Executive team to work out human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand. What will I be doing? As the Director of Human Resources, you will be responsible for performing the following tasks to the highest standards: Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel s annual strategy plan. Adjust and improve the human capital plan and HR operations to support business requirements. Ensure that the department s activities are aligned with the corporate HR strategy, and that the hotel s actions have been implemented where appropriate. Establish, maintain and ensure adherence to all personnel-related policies and procedures. Work with the Executive team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution. Support the financial objectives of the hotel through proper and efficient management. Prepare the annual HR budget and monthly rolling forecast, ensuring that the departments operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved. Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Fully in charge of all HR functions and departments daily operations and team management. Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures. Create an open-door environment in the hotel to drive effective communication. Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division. Assist and coach department heads to improve leadership skills in the department s team management. Ensure that team members follow all hotel, company and local rules, policies and regulations. Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards. Represent the hotel in union negotiations and related activities, working closely with the regional HR team and the hotel Management team accordingly. Able to understand the market situation and take effective actions to make adjustments. Assist the General Manager to maintain a good relationship with the hotel owner. Oversee the hotels recruitment and selection process, providing department managers with effective and efficient recruitment solutions. Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image. Work with the Operations department to maximize labor work efficiency, and control labor costs. Participate in outsourced labor contract signing procedures, assist the Operations department to monitor service quality and payment. Propose and implement the competitive compensation and benefits structure. Guide Learning & Development Managers to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers. Periodically conduct talent reviews with managers and implement succession programs and high potential development plans. Guide and coach department managers to manage the team well, improving team performance and moral. Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback. Ensure that the hotel is adheres to all company / hotel HR policies and procedures, including hygiene, safe and security policies. Ensure that team member facilities are maintained according to Hilton s high standards of operation. Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member kitchen and locker rooms. Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members. Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti

The Director of Human Resources operates the Human Resources functions in accordance to government policies, Hilton brand requirements and hotel related policies. This role works closely with the hotel General Managers and the Executive team to work out human capital strategy plans, build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand. What will I be doing? As the Director of Human Resources, you will be responsible for performing the following tasks to the highest standards: Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel s annual strategy plan. Adjust and improve the human capital plan and HR operations to support business requirements. Ensure that the department s activities are aligned with the corporate HR strategy, and that the hotel s actions have been implemented where appropriate. Establish, maintain and ensure adherence to all personnel-related policies and procedures. Work with the Executive team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution. Support the financial objectives of the hotel through proper and efficient management. Prepare the annual HR budget and monthly rolling forecast, ensuring that the departments operational budget is strictly adhered to, all costs are controlled, and expenditures are properly approved. Propose effective performance evaluation systems and recognition programs to encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Fully in charge of all HR functions and departments daily operations and team management. Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures. Create an open-door environment in the hotel to drive effective communication. Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division. Assist and coach department heads to improve leadership skills in the department s team management. Ensure that team members follow all hotel, company and local rules, policies and regulations. Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards. Represent the hotel in union negotiations and related activities, working closely with the regional HR team and the hotel Management team accordingly. Able to understand the market situation and take effective actions to make adjustments. Assist the General Manager to maintain a good relationship with the hotel owner. Oversee the hotels recruitment and selection process, providing department managers with effective and efficient recruitment solutions. Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image. Work with the Operations department to maximize labor work efficiency, and control labor costs. Participate in outsourced labor contract signing procedures, assist the Operations department to monitor service quality and payment. Propose and implement the competitive compensation and benefits structure. Guide Learning & Development Managers to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers. Periodically conduct talent reviews with managers and implement succession programs and high potential development plans. Guide and coach department managers to manage the team well, improving team performance and moral. Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback. Ensure that the hotel is adheres to all company / hotel HR policies and procedures, including hygiene, safe and security policies. Ensure that team member facilities are maintained according to Hilton s high standards of operation. Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member kitchen and locker rooms. Supervise the Team Member Canteen Chef to operate the canteen kitchen, meeting related standards, good cost control, and serving a variety of high-quality food to team members. Manage the team member dormitory and create safe and secure living conditions for team members, implementing the dormitory check system and entertainment activities to encourage the THRIVE life for team members. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the atti

An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Executive will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Recommend system improvements to the IT Manager Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours

A Human Resources Executive is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations. What will I be doing? As a Human Resources Executive, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Executive will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards: Support and advise Managers on proper policies and procedures Manage succession planning with senior managers during the bi-annual appraisal process Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability Ensure absence monitoring is in line with company guidelines Maintain online personnel system, payroll system, and monthly reporting Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out Assist in determining departmental training requirements Ensure completion of training for hotel security, fire regulations and other health and safety legislation Assist in the organisation of Team Member social events Work with local organisations and schools to promote the hospitality industry Promote and endorse staff benefits Assist and resolve team member and management queries What are we looking for? A Human Resources Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitud

A Chef de Cuisine contributes to menu creation and the managing and training of the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. What will I be doing? A Chef de Cuisine contributes to menu creation and the managing and training of the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: Contribute to menu creation Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team Ensure consistency in quality of dishes at all times Manage customer relations when necessary, in the absence of the Executive Chef Ensure resources meet business needs through the effective management of working rotas Support brand standards through the training and assessment of your team Manage food cost controls to contribute to Food and Beverage revenue Knowledge of activities in other departments and implications Ensure compliance with food hygiene and Health and Safety standards What are we looking for? A Chef de Cuisine serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the

The Executive Secretary will provide support to the General Manager in the Executive Office. The role s core duties include secretarial services, coordinating activities in the Executive Office, assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office. What will I be doing? As the Executive Secretary, you will be responsible for performing the following tasks to the highest standards: Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment. Attend meetings such as Department Head Meeting, Executive Committee Meeting and any others when requested and take minutes of attended meetings. Receive visitors and guests on behalf of the General Manager and in his / her absence, answer questions and concerns and follow through resolutions. Arrange room and restaurant reservations for VIP guests / personnel if requested. Arrange and coordinate the General Managers schedule and remind him / her in time. Assist the General Manager in compiling guest data to be used for service quality improvement. Assess priorities of work and, wherever possible, assist in organizing the General Manager s priorities. Answer telephone calls in the Executive Office as and when required. Assist the General Manager to deal with hotel related official documents, such as owners report, thank you letters, complaint letters and other business documents. File and record all business documents as required. Check documents submitted by departments and record when use the stamp. Assist with translations, verbal and written. Maintain strictest confidentiality at all times on all matters. Demonstrate essential overall knowledge of the organization. Understand the responsibilities of other sections and departments and cooperate with them. Adhere to the hotel s security and emergency policies and procedures. Demonstrate professional attitude and behavior at all times. Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. Ensure all reporting and servicing deadlines are met on a timely basis. Maintain an accurate tracking system for prompt handling of issues concerned. Order and maintain office supplies. Abide by the team member handbook, hotel policies and procedures, hotel code of conduct. Maintain personal presentation to hotel standards. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An Executive Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill thi

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing? As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards: Make sure all team members complete the Hilton University courses and pass the tests. Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements. Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

The Information Systems Supervisor is responsible for the implementation of Information Technology in the hotel in accordance with Hilton s strategies and priorities as well as measuring Information Technology costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager. What will I be doing? As the Information Systems Supervisor, you will be responsible for performing the following tasks to the highest standards: Assist superior to maintain hotel software and hardware. Solve technical and operational problems according to user reports. Follow the instructions of the Information Systems Manager for computer technical hardware and software operations. Perform any other reasonable duties and duties as assigned. Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly. Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria. Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels. Ensure that the security of hotel data is consistent with stated standards and best practices. Access controls are consistent with stated standards and best practices to ensure room access registration and safety. Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures. Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology. Adhere to hotel safety policies, emergency rules and procedures. What are we looking for? An Information Systems Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the