As Conference and Events Sales Executive, you will maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. The Conference and Events Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Conference and Events Sales Executive will perform the following tasks to the highest standards: Receive and convert incoming enquiries to achieve targets and maximize revenue Seek opportunities to increase sales and conversions within the Team Manage an events schedule to maximise yield Focus on a consistently executed up-selling approach Build strong relationships with customers to fully understand their needs Arrange and carry out Hotel show rounds Ensure the complete administration and execution of all planned events Participate in hotel promotional activities What are we looking for? A Conference and Events Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you shoul

As a Demi Chef de Partie, you will be responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Demi Chef de Partie will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: Prepare and present high quality dishes within company guidelines Keep all working areas clean and tidy and ensure no cross contamination Prepare all mis-en-place for all relevant menus Assist in positive outcomes from guest queries in a timely and efficient manner Ensure foods are of good quality and stored correctly Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets Assist other departments wherever necessary and maintain good working relationships Report maintenance, hygiene and hazard issues Comply with hotel security, fire regulations and all health and safety and food safety legislation Awareness departmental targets and strive to achieve them as part of the team Be environmentally aware What are we looking for? A Demi Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skil

As the Bartender, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge. Confidently knowing the beverage menu contents and able to explain them in detail to guests. Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality. Greet guests in a courteous and friendly manner, promote and document orders for drinks. Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control. Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws. Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash. Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank. Complete checklists on product knowledge. Know menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Recommend other restaurants and city attractions to hotel guests. Follow-up on any guest questions or queries immediately and if you don t know the answer, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure that all areas are cleaned and maintained in accordance with operating procedures. Take personal responsibility for the service experience of all guests in your designated area. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. Give guest service the highest priority. Display professional behaviour at all times. Avoid offensive or impolite language. Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Bartender serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours,

As a Food and Beverage Associate, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Prepare set ups for tables and/or rooms Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships What are we looking for? A Food and Beverage Associate serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attit

The Engineering Supervisor inspects and assists in the regular maintenance of the Engineering department s systems as well as execute maintenance requests from the systems. What will I be doing? As the Engineering Supervisor, you will be responsible for performing the following tasks to the highest standards: Lead, plan and organize. Deal with emergent situations and solve equipment problems. Ensure that all staff receive technical training, supervision and are assessed. Ensure that the department adheres to hotel policies, procedures and guiding principles. Manage and control wastage, make good use of energy and materials, and be environmentally friendly. Effectively lead employees, setting a good example, proactive and good leadership. Organize staff to do routine maintenance work, ensuring that the quality of work meet hotel standards. Report any irregularities / situations to your superior. Assist the Duty Engineer in employee managing and maintenance planning, motivate staff to achieve the common goal and enhance team spirit. Ensure hotel systems and equipment are maintained, supervise and arrange all procedures. Ensure that all relevant systems and equipment plant are in good condition and high standards. Carry out preventive maintenance, energy conservation and cost control programs. Keep a proper record of relevant hotel systems and equipment. Control and manage properly all equipment, tools and materials. Actively enhance effective communications with the supervisor, staff, and local authorities. Monitor and supervise closely all contractors and construction, ensuring the highest standards. Complete other tasks assigned by your superior. What are we looking for? An Engineering Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude

The Floor Team Leader is responsible for the standard of cleanliness in rooms and corridors, providing excellent service to guests. What will I be doing? As the Floor Team Leader, you will be responsible for performing the following tasks to the highest standards: Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift. Work closely with the front desk team to ensure correct room status at all times. Ensure guest privacy is respected when DND status is displayed. Supervise the turndown service. Responsible for strict key control. Regularly inspect guest floor corridors and public areas. Report maintenance issues promptly to Engineering. Ensure compliance of lost and found procedures. Keep floors, linen rooms and pantries neat and tidy. Monitor productivity of the assigned Room Attendant. Check team members grooming, personal hygiene and appearance. Assist with team members training and development. Provide ongoing advice and support to team members under your supervision. Provide one to one instruction to team members when required. Seek opportunities to improve guest service consistently from guests comments. Take appropriate action to resolve guests complaints. Ensure all reports are completed on a timely basis. Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook, security and emergency policies and procedures. Perform any duties assigned by the Management team deemed necessary. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Floor Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behav

The Assistant Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role, under the general guidance and supervision of the Director of Banquet Sales, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned. What will I be doing As the Assistant Events Manager, you will be responsible for performing the following tasks to the highest standards: Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events. Prepare proposals / contracts for leads / inquiries received from Sales Managers. Follow through from negotiation until departure for events assigned. Liaise with clients on finalizing details and give professional advice on set-ups and planning of events. Practice up-selling at all opportunities to maximize revenue. Ensure effective communication with clients and internal departments, disseminating groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings. Maintain close coordination with respective departments on organizers requirements and last-minute event requirements. Be visible to organizers and clients during their event / group dates and monitor guest satisfaction. Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times. Regularly review master account postings to ensure postings are correctly done, reviewing bills with organizers regularly so as to eliminate adjustments needed on final invoice. Maintain close communication with concerned Sales Managers during the process. Work with concerned Sales Managers during post-event meetings and on post-event follow-ups such as sending thank you letters or post-event critique forms. Verify total charges and layout of invoices prepared by Accounts and send out to organizers. Obtain feedback from clients and follow through with the necessary actions. Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any). Maintain the active event profile database and group chart. Establish and maintain files of major accounts and assist the Director of Banquet Sales in maintaining the Accounts Management System. Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). Actively participate in achieving departmental goals which contribute to the Marketing budget. Closely monitor accounts revenue and business production. Provide feed-back on market trends and keep updated with client relationships and overall business goals through close communication with the Banquet Sales Managers and Director of Banquet Sales. Maximize up-selling opportunities whenever possible. Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue. Arrange relationship building visitations when necessary. Cross-sell other Hilton hotels. Handle inquiries for re-booking of business and new leads when Sales Managers are not available. Closely communicate with concerned Sales Managers regarding progress on the negotiation process. Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available. Liaise with the Food Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained and regular communication meetings on event details are carried out. Project a hospitable service atmosphere as a hospitality business functioning seven days a week, twenty-four hours a day. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Assistant Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University graduate. Minimum 5 years of experience in a similar capacity with international chain hotels. Excellent command of written and spoken English and Chinese language to meet business needs. Good communication and interpersonal skills. Team player and able to manage by example. Have hotel sales experiences and hotel database. Able to work under pressure and deal with stressful situations during busy periods. Good organization and presentation skills. Very familiar with local market and good at marketing trend analysis. What will it be like to work for Hilton?

The Housekeeping Executive ensures that glasses and cups are cleaned and disinfected in line with Hilton and the hotel policies and procedures. What will I be doing As a Housekeeping Executive, you will be responsible for performing the following tasks to the highest standards: Ensure all cleaning procedures are in accordance with Hilton policies. Learn how to disinfect, familiarizing with the safe use ratio of various disinfectants, and the operation of cleaning tools and equipment. Clean glasses and cups and ensure that there are sufficient clean glasses and cups for the Room Attendants. Clean and store the glasses and cups as required to avoid secondary contamination and ensure the safety of the guests. Fill in the disinfection record on occupancy. Keep the pantry clean and tidy, dirty glasses and cups from the clean ones. Conduct personal hygiene checks as requested by the Hygiene Bureau. Ensure highest standard of cleaning in assigned areas and maintain all equipment in the pantry in good working condition. Take inventory of cups in assigned areas and report any loss or damage of equipment to the Floor Supervisor. Be courteous and professional at all times. Maintain good working relationships with team members and other departments. Promote the hotel s and Hilton products and services. Adhere to the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook, security and emergency policies and procedures. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? A Housekeeping Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Housekeeping Executive in a 5-star international branded hotel or comparable industry related experience. Good team player. Strong sense of responsibility. Able to maintain excellent relations with team members . Proficient with cleaning machines and chemicals. Good eyesight and health. What will it be like to work for Hilton?

As the Assistant Front Desk Manager, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Assist the Guest Service Manager by blocking rooms according to guests preferences. Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions e.g. Birthdays and Honeymoon. Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items. Liaise with Sales, Reservations and the Business Development team to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure by settling guest s accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members. Apply Hilton s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, FB, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon. Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible. Keep up to date and aware of competitors activities in order to be informed. Adhere to the hotel s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. Be a part of the Fire team when and where directed. Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guest s folios to ensure accuracy of charges. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton s brand standards. Attempt to communicate with guests in guests native language, if applicable. Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. Adhere to the hotel s security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Assistant Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong communication, organization and coordination skills. Good team player. Responsible and self-motivated. Patient, responsible and proactive in dealing with problems. Able to maintain excellent relations with team members. Able to work under great physical and mental pressure. Familiar with computer systems. Fluent in spoken and written English to meet business needs. What will it be like to work for Hilton?

The Finance Executive-Credits Receivable s core responsibilities are to keep a proper record of all amounts due to the hotel from guests, concessionaires, tenants, credit card companies and employees. Although not responsible to the Credit, it will be necessary for both to work closely together in following up on overdue accounts. What will I be doing As the Finance Executive-Credits Receivable, you will be responsible for performing the following tasks to the highest standards: Post payment received from the bank to apply in credit card account. Prepare and reconcile credit card transactions and submit deposit slips which is picked up daily by the bank representative. Handle all credit card inquires and prepare credit vouchers concerning charge back / rebates where necessary. Maintain proper maintenance of completed and up to date supporting documents for all credit card charges. Post all daily transactions to the city ledger accounts. Ensure proper and correct balances of the city ledger accounts are maintained. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An Finance Executive-Credits Receivable serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University degree and above. 1-2 years of relevant experience. Attention to details and good interpersonal skills. Proficient in English and Chinese to meet business needs. Possess system skills in Check SCM, SUN. Proficient in Microsoft Windows, Word, Excel, etc. What will it be like to work for Hilton?

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. 1. Champion Business Excellence Drive the hotel s financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel Stay ahead of market trends and seize new opportunities 2. Lead with Vision Inspire a culture of excellence by providing strong leadership to all team members. Monitor and develop team member performance, particularly the executive team and department heads Foster a workplace where every team member thrives and contributes to the property s collective goals 3. Elevate Guest Experience Manage operations with a keen eye for detail Monitor guest feedback and implement improvements as necessary to exceed guest expectations Deliver exceptional service to ensure every guest leaves with a desire to return 4. Financial Stewardship Develop and manage the hotel s budget, including revenue forecasting, expense control and capital expenditures Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives 5. Quality Assurance Guarantee the highest standards of hotel upkeep, safety and guest satisfaction Conduct regular inspections to ensure compliance with quality and brand standard requirements Implement improvement initiatives to enhance overall guest experience and hotel reputation 6. Owner Relations Build strong rapport with hotel owners through proactive and on-going communication Serve as a primary liaison between hotel owners and corporate entities Role Requirements: Prior Hotel General Management experience, ideally within resort hotels Strong knowledge and experience in Rooms Success in driving commercial returns and revenue <

As Assistant Sales Manager, you will be responsible for working closely with the Sales Team to analyse market trends, report results and develop a Sales Team to execute the selling strategy and achieve business objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Analyse local market trends and develop new business leads Maximise all Revenue opportunities Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market Negotiate room rates/packages with corporate clients Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling Develop and implement creative local marketing channels including social media sites Work within current business strategies and recognise potential opportunities Communicate with all departments as required within each hotel Attend Sales events when required Report on a weekly/monthly basis appointments, calls made, and list of business leads Answer customer queries in a timely and suitable manner What are we looking for? An Assistant Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours

The Chef de Partie Bakery manages the team member accommodation as well as the equipment and facilities in line with Hilton and hotel policies and procedures. What will I be doing As the Chef de Partie, you will be responsible for performing the following tasks to the highest standards: Assist the Chef de Cuisine of the Team Member Restaurant to provide healthy, hygienic, and diversified food for employees, making positive improvements in accordance with suggestions from employees, planning menus promptly. Utilize food surpluses and leftovers according to set policies and guidelines. Adhere to recipe requirements when preparing food, making sure food quality meets standards. Direct the food portioning policy to control costs. Be open to learn and cook new dishes under the guidance of the Chef de Cuisine. Supervise the cooking and other kitchen personnel, coordinating their assignments to ensure economical and timely food production. Observe methods of food preparation and cooking, sizes of portions, and garnishing of food to ensure that food is prepared in the prescribed manner. Test cooked food before it s plated and served. Check the facilities of the Team Member Restaurant to ensure normal operation. Ensure that all Commis Chef use correct tools to operate as well as food processing machines in a safe and correct way. Ensure that the workplace is tidy and clean. Keep the department log. Submit the Employee Accident Report promptly. Deal with lost and found goods according to the lost and found procedures of the hotel. Implement efficient salary management / resource distribution through established personnel quota in the department, in accordance with a principle of flexible employee cardinal numbers (full time and casual labour), multi-skilling and multi-tasking. Guide employees managing productivity and achieving the requirements of the operational handbook of food and beverage. Focus attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. Improve productivity through decreasing working items (in proper situation) and arranging reasonable working procedures. Assist the development of all Chefs, following the philosophy of management, finance and administration in the work, ensuring that all employees are multi-skilled and able to multi-task. Through hands-on management, closely supervise the Chefs in the performance of their duties and ensure that this is in accordance with policies, procedures and applicable laws. Delegate duties and responsibilities appropriately, equipping employees with resources, nurturing and developing them while ensuring standards of operation and safety are maintained. What are we looking for? A Chef de Partie Bakery serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. What will I be doing As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards: Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work Provide excellent guest service Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering) Control makes monthly Lost and Found and donations Check the uniforms and send for c leaning and / or repair Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily Makes daily guest clothing release of guests that use the laundry service Makes monthly closing of Laundry expenses and provision of same Replaces (a) Laundry Attendant in case of holidays, days off or absences What are we looking for? A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills,

As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience. A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage overall daily operations of the Laundry Department Ensure quality controls are in place for all laundry processes, rejecting any exceptions Maintain cleanliness of the laundry area Train, develop, and appraise the laundry team Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events Carry out stock takes Ensure par stocks are maintained Take receipt of stock and ensure safe storage Manage customer service issues quickly and effectively Oversee the issuing of linen via a requisition system Ensure team members adhere to all Health and Safety Regulations Carry out any other reasonable task set by the hotels management What are we looking for? A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Good organisational and planning skills Good communication skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous hotel or leisure sector experience Previous experience at Supervisory level

The Assistant Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department. What will I be doing As the Assistant Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards: Update the training notice board with all information on the situation in and out of the hotel as well as training information. Assist the Manager of HR to organize reward and certification programs Organize reward and certification programs. Organize in coordination with the Manager of HR and Department Heads, approved cross trainings. Carry out talent programs according to brand standards. Assist to set up and maintain training and talent program policies. Develop plans to conduct needs analyses and in-house training on a regular basis. Regularly keep training records. Develop tools and systems to ensure training and development programs meet hotel objectives. Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. Take part in the preparation and planning of the Training department s goals and objectives. Assist to set up the talent program budget. Take part in team member performance reviews and set up development plans. Facilitate multiskilling. Manage the planning and delivery of orientation programs. Offer support and advice on personal development plans to team members under your supervision. Implement appropriate management practices that provide team members with motivation and communication. Provide information as required regarding training records and attendance. Assist all departmental trainers if necessary, with trainings. Deal effectively with guests and workplace colleagues from a variety of cultures. Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures. Adhere to the hotel s security and emergency policies and procedures. Be familiar with property safety, current first aid and fire emergency procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Assistant Manager - Learning & Development, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University graduate. Minimum 3 years of related working experience in the hotel industry. At least 2 years of management experience in a training supervisory or above role, in an international 4/5 star hotel. Excellent command of written and spoken English to meet business needs. Knowledgeable of Learning & Development. Good communication skills. Good presentation and teaching skills. Good project management skills. Excellent coordination and organization ability. Willing to take challenges and work under pressure.

An Assistant Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing As Assistant Director of Sales, you will be responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. An Assistant Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests Produce accurate and timely reports that meet the needs of the hotel and the management company Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs Contribute to relevant management meetings to develop and implement sales and marketing initiatives Prepare company contracts for the hotel in accordance with current business and pricing conditions Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator What are we looking for? An Assistant Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisational and planning skills Experience in a similar role with a proven track record It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field would be advantageous

the Financial Controller will provide support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing As the Financial Controller, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables. Where applicable the above must include the accounts for Hilton International s branch or subsidiary. Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts. Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement. Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy. Maintain control over the hotel s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required. Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required. Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency. Management Reporting: Focused, innovative and balanced reporting that stimulates management action Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented. Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward. Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month. Business Support: Provision of the highest standards of financial and commercial support to the Business Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the Devil s Advocate to challenge practices and proposals. Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information With Project Managers, support the implementation of financial systems in the hotel. With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system. Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. Investment Optimizing returns on capital investment Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard. Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns. Ensure compliance with HI capital policy, maintaining proper control and recording of project spends. Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and thinking outside the box to identify value opportunities. Manage the formulation, review and approval process for budgeting within the hotel. Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business. Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Avoid surprises. Investment in People: Ensuring the best person in each job, in an environment of continuous development Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively. Establish and maintain good employee relations within the Finance department. Aim to maximize efficiency in the accounting department and optimum staffing levels. Recognize that a highly organized Accounts office is often a sign of an efficient department. Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. Lead and motivate the team to high levels of performance. Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals. Both the Financial Controller and Assistant Financial Controller should have a personal development plan. Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE. Cash & Working Capital: Optimize cash position in an environment of tight control Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables. Maximize interest earnings and minimize interest expense. Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times. The role of the Financial Controller is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles once established, the Director of Business Development applies such policies and controls. It is the responsibility of the Financial Controller to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not. The Financial Controller must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues. It is the responsibility of the Financial Controller to maintain an appropriate reserve for bad or doubtful debts. Cost Management: Support the operation to optimize efficiency of the cost base Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action. Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner. Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business. Set an example to the hotel by operating an efficient and cost-effective Finance department. Additional Notes The Financial Controller has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. The appointment dismissal and transfer of the Financial Controller is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. No changes to the remuneration package of any Financial Controller (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. The Financial Controller has unlimited rights of access to all financial figures and facts of the operation. The Financial Controller exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Financial Controller. Any bonus scheme for the Financial Controller must be agreed with the Regional Finance Director / Area VP Finance in advance. What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University qualification and above. Finance / Accounting major and certified, e.g. ACCA/ CPA. 5 year in hotel accounting with at least 2 years in similar position with an international hotel. Fluent in oral and written English to meet business needs. Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton?

the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables. Where applicable the above must include the accounts for Hilton International s branch or subsidiary. Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts. Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement. Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy. Maintain control over the hotel s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required. Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required. Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency. Management Reporting: Focused, innovative and balanced reporting that stimulates management action Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented. Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward. Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month. Business Support: Provision of the highest standards of financial and commercial support to the Business Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the Devil s Advocate to challenge practices and proposals. Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information With Project Managers, support the implementation of financial systems in the hotel. With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system. Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. Investment Optimizing returns on capital investment Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard. Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns. Ensure compliance with HI capital policy, maintaining proper control and recording of project spends. Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and thinking outside the box to identify value opportunities. Manage the formulation, review and approval process for budgeting within the hotel. Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business. Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Avoid surprises. Investment in People: Ensuring the best person in each job, in an environment of continuous development Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively. Establish and maintain good employee relations within the Finance department. Aim to maximize efficiency in the accounting department and optimum staffing levels. Recognize that a highly organized Accounts office is often a sign of an efficient department. Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. Lead and motivate the team to high levels of performance. Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals. Both the Director of Finance and Assistant Financial Controller should have a personal development plan. Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE. Cash & Working Capital: Optimize cash position in an environment of tight control Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables. Maximize interest earnings and minimize interest expense. Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times. The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles once established, the Director of Business Development applies such policies and controls. It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not. The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues. It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts. Cost Management: Support the operation to optimize efficiency of the cost base Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action. Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner. Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business. Set an example to the hotel by operating an efficient and cost-effective Finance department. Additional Notes The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. The Director of Finance has unlimited rights of access to all financial figures and facts of the operation. The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance. Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University qualification and above. Finance / Accounting major and certified, e.g. ACCA/ CPA. 5 year in hotel accounting with at least 2 years in similar position with an international hotel. Fluent in oral and written English to meet business needs. Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton?

The Executive Secretary will provide support to the General Manager in the Executive Office. The role s core duties include secretarial services, coordinating activities in the Executive Office, assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office. What will I be doing As the Executive Secretary, you will be responsible for performing the following tasks to the highest standards: Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment. Attend meetings such as Department Head Meeting, Executive Committee Meeting and any others when requested and take minutes of attended meetings. Receive visitors and guests on behalf of the General Manager and in his / her absence, answer questions and concerns and follow through resolutions. Arrange room and restaurant reservations for VIP guests / personnel if requested. Arrange and coordinate the General Managers schedule and remind him / her in time. Assist the General Manager in compiling guest data to be used for service quality improvement. Assess priorities of work and, wherever possible, assist in organizing the General Manager s priorities. Answer telephone calls in the Executive Office as and when required. Assist the General Manager to deal with hotel related official documents, such as owners report, thank you letters, complaint letters and other business documents. File and record all business documents as required. Check documents submitted by departments and record when use the stamp. Assist with translations, verbal and written. Maintain strictest confidentiality at all times on all matters. Demonstrate essential overall knowledge of the organization. Understand the responsibilities of other sections and departments and cooperate with them. Adhere to the hotel s security and emergency policies and procedures. Demonstrate professional attitude and behavior at all times. Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. Ensure all reporting and servicing deadlines are met on a timely basis. Maintain an accurate tracking system for prompt handling of issues concerned. Order and maintain office supplies. Abide by the team member handbook, hotel policies and procedures, hotel code of conduct. Maintain personal presentation to hotel standards. The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An Executive Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill thi