The
Director of Operations
will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio
, comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities:
Operational Excellence & Hotel Performance:
Lead operational strategy and execution across all 12 HIEX hotels in the portfolio.
Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR.
Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency.
Ensure compliance with all IHG brand standards and internal SOPs.
People Leadership & Talent Development:
Support and mentor Hotel Managers/GMs across the portfolio.
Work with HR to ensure robust training, performance management, and talent pipeline development.
Drive employee engagement and build a strong, service-focused culture across the portfolio.
Financial Oversight:
Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX).
Drive cost optimization, productivity, and profitability at each property.
Collaborate with Finance and Revenue teams to support revenue enhancement initiatives.
Guest Experience & Brand Standards:
Ensure consistent delivery of Holiday Inn Express brand promise and service culture.
Drive guest satisfaction through effective service audits, feedback mechanisms, and training.
Act as the custodian of IHG brand standards in day-to-day hotel operations.
Project Support & Asset Management:
Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs.
Assist with new hotel openings or transitions when needed.
Key Requirements:
Experience:
12 18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred).
Deep understanding of Indian hospitality regulations, customer expectations, and operational trends.
Experience managing remote teams and high-performing GMs.
Skills & Competencies:
Operational and Financial Acumen
Strategic Thinking & Crisis Management
Strong Leadership & Team Development Skills
Excellent Communication & Interpersonal Skills
High Attention to Detail and Quality
Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.)
About Samhi & HIEX Portfolio:
SAMHI Hotels is one of India s leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers.
The
Director of Operations
will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio
, comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities:
Operational Excellence & Hotel Performance:
Lead operational strategy and execution across all 12 HIEX hotels in the portfolio.
Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR.
Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency.
Ensure compliance with all IHG brand standards and internal SOPs.
People Leadership & Talent Development:
Support and mentor Hotel Managers/GMs across the portfolio.
Work with HR to ensure robust training, performance management, and talent pipeline development.
Drive employee engagement and build a strong, service-focused culture across the portfolio.
Financial Oversight:
Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX).
Drive cost optimization, productivity, and profitability at each property.
Collaborate with Finance and Revenue teams to support revenue enhancement initiatives.
Guest Experience & Brand Standards:
Ensure consistent delivery of Holiday Inn Express brand promise and service culture.
Drive guest satisfaction through effective service audits, feedback mechanisms, and training.
Act as the custodian of IHG brand standards in day-to-day hotel operations.
Project Support & Asset Management:
Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs.
Assist with new hotel openings or transitions when needed.
Key Requirements:
Experience:
12 18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred).
Deep understanding of Indian hospitality regulations, customer expectations, and operational trends.
Experience managing remote teams and high-performing GMs.
Skills & Competencies:
Operational and Financial Acumen
Strategic Thinking & Crisis Management
Strong Leadership & Team Development Skills
Excellent Communication & Interpersonal Skills
High Attention to Detail and Quality
Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.)
About Samhi & HIEX Portfolio:
SAMHI Hotels is one of India s leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers.
